GO!Bus can be contacted at 616-456-6141.
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Visit GO!Bus Feedback to fill out a contact form.
What is GO!Bus?
GO!Bus is a shared ride, advanced reservation, ADA paratransit service intended to provide a comparable level of transportation to that which is provided by a The Rapid fixed-route bus. GO!Bus riders share trips if they are generally traveling in the same direction at the same time. Trips are scheduled without regard to the purpose of the trip.
The Rapid also provides GO!Bus service to non-disabled seniors (NDS) aged 65 and older.
What is ADA?
The Americans with Disabilities Act (ADA) requires transit agencies to provide service comparable to fixed-route service for individuals whose disabilities prevent them from being able to access a fixed-route bus.
The ADA states that The Rapid’s regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, GO!
How do I become eligible to use GO!Bus?
- To be able to use the service due to disability, an ADA application must be completed. For those who have been approved, the GO!
Busprovides service in the same area and at the same days and times as The Rapid fixed-route buses. GO! Busis also available to companions of qualified riders, personal care attendants (PCAs) and service animals. To ensure there is a seat available for companions, be sure to notify GO! Busthat you will have someone accompanying you when you make your reservation.
- To be able to use the service due to age (65 or older), the individual must complete a “Proof of Age” application.
View and/or print the GO!Bus Rider's Guide (355 KB, PDF)
Learn more about the performance of this service by viewing the GO!Bus Report Cards