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About GO!Bus

Rapid Go!Bus driving in Grand Rapids

Contact GO!Bus:

GO!Bus can be contacted at 616-456-6141.

Do you have feedback to share about GO!Bus?

Visit GO!Bus Feedback to fill out a contact form. 

What is GO!Bus?

GO!Bus is a shared ride, advanced reservation, ADA paratransit service intended to provide a comparable level of transportation to that which is provided by a The Rapid fixed-route bus. GO!Bus riders share trips if they are generally traveling in the same direction at the same time. Trips are scheduled without regard to the purpose of the trip.

The Rapid also provides GO!Bus service to non-disabled seniors (NDS) aged 65 and older. 

What is ADA?

The Americans with Disabilities Act (ADA) requires transit agencies to provide service comparable to fixed-route service for individuals whose disabilities prevent them from being able to access a fixed-route bus.

The ADA states that The Rapid’s regular bus service should be the primary means of public transportation for everyone, including people with disabilities. Under the ADA, GO!Bus serves as a safety net for only those persons who do not have the functional capability to ride The Rapid’s regular buses.

How do I become eligible to use GO!Bus?

  • To be able to use the service due to disability, an ADA application must be completed. For those who have been approved, the GO!Bus provides service in the same area and at the same days and times as The Rapid fixed-route buses. GO!Bus is also available to companions of qualified riders, personal care attendants (PCAs) and service animals. To ensure there is a seat available for companions, be sure to notify GO!Bus that you will have someone accompanying you when you make your reservation.

  • To be able to use the service due to age (65 or older), the individual must complete a “Proof of Age” application.

View and/or print the GO!Bus Rider's Guide (355 KB, PDF)

Learn more about the performance of this service by viewing the GO!Bus Report Cards