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Contact Us

We're here to help! Please use the forms below to ask a question or submit a comment, complaint, suggestion, or compliment.

Sharing as much detail as possible ensures we can properly address your concern. 

Looking for route and schedule information? View all of our routes and schedules here, download our app, or call us at (616) 776-1100.

Lost & Found

Please complete the form below to report a lost item. Please be aware that The Rapid is not responsible for any lost or stolen property. 

  1. Be sure to provide a thorough description of the item as well as any identification that might be on or with it.
  2. Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.
  3. It can take more than 24 hours for an item to be found, logged, and processed back to Rapid Central Station.
  4. After 14 days, unclaimed items are donated to charity or destroyed. (All perishable items are disposed of immediately.) Questions? Please call The Rapid Lost & Found at (616) 774-1294.
Personal Information
Details for Lost & Found Items

Customer Service

The Rapid is here to help and always striving to improve. We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Complaints entered here will be investigated as per our complaint process. Compliments, where applicable, will be noted in appropriate personnel files. 

Due to multiple buses traveling on the road at once, please enter specific information (date, time, route, direction, location, bus number, and a driver description). Without adequate information, our team is unable to investigate complaints.

Personal Information
Service Incident Details

Service Request

We are always looking for ways to serve our communities better. If there is someplace that you would like to go that currently doesn't have bus service, or if you would like to see a stop or shelter where one currently doesn't exist, please let us know. Even if we can't serve the location immediately, we keep track of requests for future planning.

Personal Information
Location of Service Request

Facilities/Stop/Shelter Maintenance

Passengers can assist in keeping our facilities well-maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below. 

Personal Information
Location of Facility/Shelter

General Comment

This is the place for any other comments that you have about The Rapid or its services. Comments left here will be shared with the appropriate staff member and management for review.

If you would like to leave a complaint or compliment about a specific incident, please fill out the 'Customer Service' form with all required information. Complaints left in this form will not be investigated.

Personal Information

Website Feedback/Technical Support

We want to provide you all the information you need about The Rapid and its services. Please let us know if you have suggestions for improving our website.

Personal Information

Advertising with The Rapid

The Rapid contracts with Mesmerize to sell advertising on our buses. If you would like someone to contact you about advertising, please fill out the information below. 

Personal Information

Field Trip Request

Once you have completed and submitted the field trip request form below, a representative from The Rapid will be in touch with you in 3 to 5 business days to confirm the schedule and assist with any trip planning you may need. Please note that requests must be submitted 7 business days prior to the date of the trip.

Personal Information
Trip Details

Addresses and Phone Numbers

The Information Center 
at Rapid Central Station

(616) 776-1100
Open Monday - Friday,
7:00 a.m. to 5:00 p.m.
Available Services

Inside Rapid Central Station
250 Cesar E. Chavez Ave SW
Grand Rapids, MI 49503
Google Maps

Route and Schedule Information
(Information Center)
(616) 776-1100
Real-time information

Lost and Found
7:00 a.m. to 5:00 p.m.
(616) 774-1294

Rapid Central Station
Open Monday - Friday,
6:30 a.m. to 6:30 p.m.

250 Cesar E. Chavez Ave SW
Grand Rapids, MI 49503
Google Maps

Administrative Headquarters
(616) 456-7514

Office Hours: Monday - Friday, 
8:00 a.m - 4:00 p.m.

300 Ellsworth SW
Grand Rapids, MI 49503-4005
Google Maps

The Operations and Maintenance Center

333 Wealthy Street SW
Grand Rapids, MI 49503-4018
Google Maps

Departments and Additional Numbers

PASS Reservations and Information
Monday-Saturday 8:30 am to 4:30 pm
Sunday 9:00 am to 1:00 pm

Phone: (616) 459-7701

Monday-Friday 6:30 am to 4:30 pm
Saturday 8:30 am to 4:30 pm
Sunday 8:30 am to 4:30 pm

Phone: (616) 456-6141

Phone: (616) 458-7283 or (877) 966-POOL

Phone: (616) 774-1188

Travel Training
Phone: (616) 456-7514