We're here to help! Please use the forms below to ask a question or submit a comment, complaint, suggestion, or compliment.
Sharing as much detail as possible ensures we can properly address your concern.
Please complete the form below to report a lost item. Please be aware that The Rapid is not responsible for any lost or stolen property.
- Be sure to provide a thorough description of the item as well as any identification that might be on or with it.
- Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.
- It can take more than 24 hours for an item to be found, logged, and processed back to Rapid Central Station.
- After 14 days, unclaimed items are donated to charity or destroyed. (All perishable items are disposed of immediately.) Questions? Please call The Rapid Lost & Found at (616) 776-1294.
The Rapid is here to help and always striving to improve. We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Complaints entered here will be investigated as per our complaint process. Compliments, where applicable, will be noted in appropriate personnel files.
Due to multiple buses traveling on the road at once, please enter specific information (date, time, route, direction, location, bus number, and a driver description). Without adequate information, our team is unable to investigate complaints.
We are always looking for ways to serve our communities better. If there is someplace that you would like to go that currently doesn't have bus service, or if you would like to see a stop or shelter where one currently doesn't exist, please let us know. Even if we can't serve the location immediately, we keep track of requests for future planning.
Passengers can assist in keeping our facilities well maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below. Please note that The Rapid shares responsibility for many stop amenities such as trash receptacles and shelter care.
This is the place for any other comments that you have about The Rapid or its services. Comments left here will be shared with the appropriate staff member and management for review.
If you would like to leave a complaint or compliment about a specific incident, please fill out the 'Customer Service' form with all required information. Complaints left in this form will not be investigated.
We want ridetherapid.org to provide you all the information you need about The Rapid and its services. Please let us know if you have suggestions for improving our website.
The Rapid contracts with Mesmerize to sell advertising on our buses. If you would like someone to contact you about advertising, please fill out the information below.
Once you have completed and submitted the field trip request form below, a representative from The Rapid will be in touch with you in 3 to 5 business days to confirm the schedule and assist with any trip planning you may need. Please note that requests must be submitted 7 business days prior to the date of the trip.
Addresses and Phone Numbers
The Information Center
at Rapid Central Station
Open Monday - Friday,
7:00 a.m. to 5:00 p.m.
Inside Rapid Central Station
250 Cesar E. Chavez Ave SW
Grand Rapids, MI 49503
Route and Schedule Information
Lost and Found
7:00 a.m. to 5:00 p.m.
The Operations and Maintenance Center
333 Wealthy Street SW
Grand Rapids, MI 49503-4018
PASS Reservations and Information
Monday-Saturday 8:30 am to 4:30 pm
Sunday 9:00 am to 1:00 pm
Phone: (616) 459-7701
Monday-Friday 6:30 am to 4:30 pm
Saturday 8:30 am to 4:30 pm
Sunday 8:30 am to 4:30 pm
Phone: (616) 456-6141
Phone: (616) 458-7283 or (877) 966-POOL
Phone: (616) 774-1188
Phone: (616) 456-7514