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RideLink

The Rapid participates in RideLink, a network of area transportation providers. RideLink offers transportation to persons aged 60 or older to any destination, including doctor visits, recreational visits, and shopping trips within Kent County. Providers include Hope Network, American Red Cross, Senior Neighbors, ACSET, United Methodist Community House and The Rapid. The Rapid also uses GO!Bus vehicles to provide trips for RideLink. 

Call RideLink

  • 616-774-1288
  • 1-866-425-3848 (toll-free)

Service

  • You must pre-register to use RideLink.
  • RideLink passengers are encouraged to make a $2.00 donation per trip. Donations are an important part of this program.  The money goes directly back into the program to allow for continued service.
  • This service is available Sunday through Friday
  • Service hours are Monday – Friday, 7:30 a.m.– 4:30 p.m. and Sunday,  8:00 a.m. – 2:00 p.m.
  • There is no service on:
    • New Year’s Day
    • Easter Day
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Day after Thanksgiving
    • Christmas Eve
    • Christmas Day
    • New Year’s Eve  
  • Please contact the call center to inquire about any holiday service schedule changes.
  • Call center hours are MondayFriday, 8:00 a.m.4:30 p.m. (the call center is not open for scheduling on Sundays despite rides being available that day.)
  • Scheduling hours are Monday – Friday, 8:00 a.m. – 12:00 p.m. for next day service or 4:30 p.m. on any other day up to 7 days in advance.
  • Rides can be scheduled up to a week in advance but must be scheduled no later than noon the day before the trip is needed. 
  • If you need a ride on Monday, you must call no later than noon the previous Friday. If you need a ride the day after a weekday holiday, you must call no later than noon the day before the holiday.
  • Rides are scheduled based on availability.

Points of Interest

  • There is a two grocery bag-sized parcel limit – no exceptions.
  • Trips are scheduled to any address within Kent County.
  • Will-call returns are offered for medical appointments only until 4:30 p.m.
  • Only the registered client will be allowed RideLink transportation, escorts are not allowed. Under extreme conditions, a personal care provider may be allowed and will be determined by the RideLink Coordinator.
  • Passengers are required to be ready to be picked up 15 minutes before their scheduled time. RideLink has a pick up window of 15 minutes after the scheduled time.  Drivers wait 5 minutes for passengers to board the vehicle. Drivers do not go inside buildings for passengers.

RideLink transportation is funded through the Kent County Senior Millage and pre-registration is required. If you prefer, you can call RideLink at 616-774-1288 or toll-free at 1-866-425-3848 and a form will be mailed.