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Notification of Non-Discrimination

Title VI, 42 U.S.C. § 2000d et seq, was enacted as part of the Civil Rights Act of 1964. It prohibits discrimination on the basis of race, color or national origin in programs and activities receiving federal financial assistance.

Compliance with Title VI of the Civil Rights Act of 1964 is a federal mandate for all agencies providing public services. Title VI applies to all aspects of the services provided by The Rapid, which are required to be provided without regard to race, color, or national origin. In addition, agencies must also comply with Executive Order 13166, "Improving Access to Services for Persons with Limited English Proficiency."

The Rapid fully complies with Title VI of the Civil Rights Act of 1964 and related statutes and regulations in all programs and activities. The Rapid operates without regard to race, color, or national origin.

Any person who believes themselves, or any specific class of persons, to be subject to discrimination prohibited by Title VI may by themselves or by a representative file a written complaint with The Rapid.

A complaint must be filed no later than 180 days after the date of the alleged discrimination and contain the following information:

  • Name, address, and phone number of the Complainant
  • Name, address, phone number and relationship of Representative to Complainant (if applicable)
  • Basis of complaint (e.g., race, color, national origin)
  • Date of alleged discriminatory act(s)
  • Date complaint received by The Rapid
  • A statement of the complaint, including specific details, relevant facts, and documentation

Once a complaint has been received they are processed by the following:

  • The complainant will be contacted within 48 hours by phone, mail, or email
  • The complaint is ticketed and processed by the Title VI officer
  • Internal review is conducted within one week of receipt of the complaint
  • The complainant will be contacted a second time following the internal review with regard to the findings and necessary actions taken by The Rapid

Title VI Complaint Form in English (195 KB, PDF)

Formulario de quejas del Título VI (220 KB, PDF)

Language Assistance

Those who have a limited ability to read, write, speak or understand English are Limited English Proficient (LEP). The Rapid is committed to ensuring meaningful access to programs and activities by those who are LEP.

Upon request, we provide language assistance free of charge to help LEP persons who utilize The Rapid's services. Interpretation services for learning how to ride The Rapid are provided through our Travel Training program

The Rapid also offers access to language interpretation when needed via a calling service. 

To request additional information about The Rapid’s Title VI obligations, please contact our Title VI Coordinator by mail or email:

Attn: Title VI Coordinator
Planning Department
300 Ellsworth SW
Grand Rapids, MI 49503