RAPID CONNECT | MOBILITY ON-DEMAND
The Rapid launched a new mobility service in Walker and Kentwood in January 2022 that provides a public transit option near the 3 Mile Road area and the Broadmoor Avenue area.
This service, called RAPID CONNECT, allows customers to book rides that connect to our regular bus system in real-time via mobile app. New vehicles (Ford Transit vans) provide curb-to-curb service within the defined on-demand zone (see maps below).
To download the Rapid Connect app, follow these links:
Android Users - Google Play Store: https://play.google.com/store/apps/details?id=com.ecolane.rapidconnect.app
iPhone Users - App Store: https://apps.apple.com/us/app/rapid-connect-transit-ondemand/id1604366792
To search from your smartphone, type in “Rapid Connect Transit OnDemand”.
At this time, Rapid Connect service is only available from 6:00 a.m. to 10:00 p.m., Monday through Friday. Any changes to these hours will be posted here.
Please be aware that Rapid Connect service is only available if your trip starts and ends within the zones illustrated on the maps below.
If you have any questions, please email gro.diparehtedir@tcennocdipar.
Kentwood Rapid Connect Zone Map (Rapid Connect service is only available within the geographic zones shaded in blue)
Walker Rapid Connect Zone Map (Rapid Connect service is only available within the geographic zones shaded in blue)
FREQUENTLY ASKED QUESTIONS
How does it work?
Customers can download the app in the Apple App store and the Google Play store. Begin by setting up your profile, and then you can start booking rides. The app operates similar to well-known ride-hailing apps like Uber and Lyft. If you have any questions, please email gro.diparehtedir@tcennocdipar.
Where is the service available?
Rapid Connect service is only available in the defined geographic zones illustrated in the maps above. If you attempt to book a trip that starts or ends outside of the zones, you will receive an error message in the app stating "Your trip cannot be scheduled because it is not within the boundaries or operating hours for on-demand service." Please ensure that your starting and ending addresses are both located inside the Rapid Connect zones.
Does my pick-up and destination location have to be within the Rapid Connect zone?
Yes. Rapid Connect is only available in the defined geographic zones. You have to travel within one of the zones in either Walker or Kentwood – you cannot use Rapid Connect to travel from Walker to Kentwood or vice versa without transferring to the regular bus system.
When is the service available?
In the initial beta-testing phase, Rapid Connect service will be available Monday through Friday, from 6:00am to 10:00pm.
How do I pay and how much does a ride cost?
Customers will pay for their ride when they board the vehicle, not within the mobile app. Our Rapid Connect vehicles will accept cash fare and the Wave card. No transfers or change cards will be provided to customers paying with cash, and customers using a Wave card will receive all the regular benefits associated with the card (free transfers, fare capping, etc.).
The cost to use Rapid Connect is $1.75 for adults. If you have a reduced fare Wave card, youth Wave card, ADA Wave card, or any other type of fare that is accepted on our regular bus service, your card will be charged your reduced amount. If you board our regular bus service with an employee ID (i.e. Spectrum Health employees) or another type of valid Rapid fare, simply board the Rapid Connect vehicle the same way you board the regular bus.
What kind of vehicle will pick me up?
You will be picked up by a Ford Transit van with Rapid Connect branding.
How early can I book a ride?
Rides can be reserved through the mobile app up to 7 days in advance of your trip.
What if I use a mobility assistance device (such as a wheelchair, etc.)?
All vehicle used for this service are ADA accessible. When you schedule your trip, you have the option of adding a mobility device, such as a wheelchair or walker. The maximum measurements for wheelchairs are 52x30’’ when seated in the back, or 48” x 30” for front placement.
Clients with an ADA card can also take advantage of the free fare offered to Go Bus riders on our fixed-route buses.
Can I book a ride for more than one person (i.e. me and my child)?
When you schedule a ride, there is an option to select additional passengers. Each passenger will have to pay their own fare and booking will be subject to vehicle capacity.
Children under 42 inches tall do not have to pay a fare and ride for free. Please be advised that a child restraint system (such as a car seat or booster seat) is required by Michigan law. The child’s parent or guardian is responsible for providing an appropriate child restraint system at the time of pick-up and securing the restraint system and the child. If the parent or guardian does not have an appropriate child restraint system, the ride will be denied.
More questions? Please call 616-774-1287.
Thank you for your help and patience as we work to improve this service for all.