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The GO!Bus (Paratransit Response) Report Card

FY 2017 First Quarter Paratransit Report Card

Productivity – Paratransit ridership for the quarter (64,412) decreased by 1.24% (806 passengers) compared to the same quarter in 2016.

Safety – There were 0.62 preventable accidents per 100,000 revenue miles. This is 0.38 more than the maximum acceptable average of one preventable accident per 100,000 revenue miles.

Customer Service – There were 0.84 complaints per 1,000 passengers. This is 0.16 below the maximum acceptable average of one complaint per 1,000 passengers.

Travel Time – Average trip length was 30 minutes. This is equal to the maximum acceptable average trip length of 30 minutes.

On-Time Performance – The paratransit vehicles were on-time for 94.65% of the trips. This is 0.35% better than the minimum acceptable on-time performance of 95%.

Cost Per Trip – Cost per paratransit trip is $25.00 for this quarter, an increase of 6.75% ($1.58) compared to the same quarter 2016.

Ratio to Fixed-Route Bus - For every one passenger who boarded a paratransit vehicle, 31 passengers boarded the fixed-route bus system.

FY 2017 First Quarter Paratransit Report Card (940 KB, PDF)

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