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The GO!Bus (Paratransit Response) Report Card

FY 2016 Annual Paratransit Report Card

Productivity – Paratransit ridership for the year (261,342) decreased by 5.76% (15,071) compared to Fiscal Year 2015.

Safety – There were 1.32 preventable accidents per 100,000 revenue miles. This is 0.32 more than the maximum acceptable average of one preventable accident per 100,000 revenue miles.

Customer Service – There were 0.90 complaints per 1,000 passengers. This is 0.10 below the maximum acceptable average of one complaint per 1,000 passengers.

Travel Time – Average trip length was 29 minutes. This is one minute less than the maximum acceptable average trip length of 30 minutes.

On-Time Performance – The paratransit vehicles were on-time for 94.79% of the trips. This is 0.29% better than the minimum acceptable on-time performance of 94.5%.

Cost Per Trip – Cost per paratransit trip is $23.75f or this year, an increase of 1.19% ($0.28) compared to 2015.

Ratio to fixed-route bus - For every one passenger who boarded a paratransit vehicle, 30 passengers boarded the fixed-route bus system.

2016 Annual Paratransit Report Card (867 KB, PDF)

2016 Third Quarter Paratransit Report Card (56 KB, PDF)

2016 Second Quarter Paratransit Report Card (54 KB, PDF)

2016 First Quarter Paratransit Report Card (53 KB, PDF)

Previous Report Cards