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COVID-19 Updates

What to Know Before Riding The Rapid

Returning to riding transit service? Here's what you need to know before riding the bus.

1. Cover your face

Cover your face with a cloth mask, bandana, scarf, or other cloth material.

2. Practice distancing

Be mindful of the distance you give other riders when waiting, boarding, and sitting or standing on the bus.

3. Keep it clean

Wash or sanitize hands regularly and avoid touching your face.

4. Stay updated

Use our trip planning tools or check our schedules to minimize your wait time.

Download our guide here. (175 KB, PNG)

Service Changes

The Rapid is a new summer service schedule from May 26 through August. 

All routes (except Route 19 - Michigan Crosstown) will be back in service on weekdays from 6:00 a.m. until 10:00 p.m., and the normal weekend schedule will be in effect. Full schedule details are as follows:

Weekday service, Monday - Friday:

  • The following routes will run every 15 minutes from 6:00 a.m. to 6:00 p.m., and every 30 minutes from 6:00 p.m. to 10:00 p.m.:
    • Silver Line
    • Route 1 - Division
    • Route 2 - Kalamazoo
    • Route 4 - Eastern
    • Route 9 - Alpine
    • Route 28 - 28th Street
  • The following routes will run every 30 minutes from 6:00 a.m. to 6:00 p.m., and every 60 minutes from 6:00 p.m. to 10:00 p.m.:
    • Route 5 - Wealthy
    • Route 6 - Eastown/Woodland
    • Route 7 - West Leonard
    • Route 8 - Grandville/Rivertown Crossings
    • Route 10 - Clyde Park
    • Route 11 - Plainfield
    • Route 15 - East Leonard
    • Route 16 - Wyoming/Metro Health
    • Route 17 - Woodland/Airport
    • Route 44 - 44th Street
  • The following routes will run every 60 minutes from 6:00 a.m. to 10:00 p.m.:
    • Route 3 - Madison
    • Route 12 - West Fulton
    • Route 13 - Michigan/Fuller
    • Route 14 - East Fulton
    • Route 18 - Westside
    • Route 24 - Burton
  • Route 50 - GVSU Connector will run every 42 minutes from 7:00 a.m. to 7:00 p.m., Monday through Friday
  • All routes (except Route 19 - Michigan Crosstown) will return to their pre-COVID-19 weekend schedules

Previous Updates

Update: May 8, 2020

On Tuesday, May 26, 2020, The Rapid will implement a new summer service schedule.

As the Grand Rapids metropolitan region begins to reopen, the agency is working to provide critical transportation services as safely as possible. This summer service schedule is designed to prioritize health and safety while accommodating essential transportation needs with expected increases in ridership, and supporting overall regional economic recovery.

“The Rapid is committed to providing critical public transportation as our community copes with the pandemic and businesses begin to reopen,” said Andrew Johnson, CEO of The Rapid. “We are grateful for our frontline employees who continue to provide essential transportation, and for our passengers who travel safely and responsibly.”

All routes (except Route 19 - Michigan Crosstown) will be back in service on weekdays from 6:00 a.m. until 10:00 p.m., and the normal weekend schedule will be in effect. Full schedule details are as follows:

Weekday service, Monday - Friday:

  • The following routes will run every 15 minutes from 6:00 a.m. to 6:00 p.m., and every 30 minutes from 6:00 p.m. to 10:00 p.m.:
    • Silver Line
    • Route 1 - Division
    • Route 2 - Kalamazoo
    • Route 4 - Eastern
    • Route 9 - Alpine
    • Route 28 - 28th Street
  • The following routes will run every 30 minutes from 6:00 a.m. to 6:00 p.m., and every 60 minutes from 6:00 p.m. to 10:00 p.m.:
    • Route 5 - Wealthy
    • Route 6 - Eastown/Woodland
    • Route 7 - West Leonard
    • Route 8 - Grandville/Rivertown Crossings
    • Route 10 - Clyde Park
    • Route 11 - Plainfield
    • Route 15 - East Leonard
    • Route 16 - Wyoming/Metro Health
    • Route 17 - Woodland/Airport
    • Route 44 - 44th Street
  • The following routes will run every 60 minutes from 6:00 a.m. to 10:00 p.m.:
    • Route 3 - Madison
    • Route 12 - West Fulton
    • Route 13 - Michigan/Fuller
    • Route 14 - East Fulton
    • Route 18 - Westside
    • Route 24 - Burton
  • Route 50 - GVSU Connector will run every 42 minutes from 7:00 a.m. to 7:00 p.m., Monday through Friday
  • All routes (except Route 19 - Michigan Crosstown) will return to their pre-COVID-19 weekend schedules

DASH service runs every 8 minutes from Monday through Saturday:

  • Monday - Friday: 6:30 a.m. to 10:00 p.m.
  • Saturday: 10:00 a.m. - 10:00 p.m.
  • No service on Sunday

The Rapid continues enhanced cleaning and disinfection procedures on all vehicles, including nightly high-temperature steam cleaning and disinfection and additional cleaning of high-contact surfaces on buses between runs at Rapid Central Station and Kentwood Station.

The Rapid requests that all riders who are medically able to wear a mask while riding the bus. In addition, all riders should continue to practice physical distancing, hand washing, and sanitizing, and should follow all other COVID-19 related recommendations from the Centers for Disease Control (CDC).

Until further notice, the maximum capacity on all buses will remain at 15 passengers.

View the full press release here

Update: April 27, 2020

In accordance with Governor Gretchen Whitmer's Executive Order 2020-59, riders must now wear a covering over their nose and mouth, such as a homemade mask, scarf, bandana, or handkerchief, when on the bus.

Update: April 4, 2020

Effective Monday, April 6, 2020, The Rapid will implement changes to bus service to minimize crowding, maximize social distancing, and meet ridership demands. Five, high-demand routes will increase weekday service from hourly to running every 30 minutes. All DASH service will be suspended until further notice.

These changes are a result of close monitoring and data analysis of new ridership patterns since the reduced service schedule was implemented on Tuesday, March 24, 2020. Following reports and observations of crowding on certain routes at specific times, these changes are being made in an attempt to prioritize the health and safety of The Rapid’s bus operators and riders. These service changes are being put in place to enhance safety, but it is absolutely critical that customers utilize The Rapid for essential travel only and follow social distancing practices.

Routes listed here will operate 30-minute service every weekday (Monday-Friday) from 7 a.m. - 7 p.m. and 60-minute (hourly) service on weekends (Saturday and Sunday) until further notice:

  • Route 1 (Division)
  • Route 2 (Kalamazoo)
  • Route 4 (Eastern)
  • Route 9 (Alpine)
  • Route 28 (28th Street)

The following routes will continue to operate 60-minute (hourly) service seven days per week from 7 a.m. - 7 p.m. until further notice:

  • Route 6 (Eastown/Woodland)
  • Route 7 (West Leonard)
  • Route 8 (Grandville/Rivertown Crossing)
  • Route 10 (Clyde Park)
  • Route 11 (Plainfield)
  • Route 13 (Michigan Fuller - North)
  • Route 15 (East Leonard)
  • Route 16 (Wyoming Metro Health Village)

Other route details:

  • Silver Line will continue to operate on 30-minute service seven days per week
  • Route 50 (GVSU Campus Connector) will operate on 50-minute service seven days per week
  • Route 85 (GVSU Campus Circulator) will operate on 25-minute service seven days per week from 7:00 a.m. to 7:00 p.m.

View the full press release here (124 KB, PDF)

Update: April 1, 2020

The Rapid is now limiting capacity to 10 passengers on all DASH buses and 15 passengers on buses serving the Silver Line and other fixed routes.

If a bus is at capacity, it will only stop at requested stops for passengers to de-board and may pass by stops that are not requested by passengers onboard. In those cases, an extra bus will be dispatched to pick up passengers at missed stops as quickly as possible. Likewise, if the number of people waiting to board at a particular stop will exceed these ridership limits, some passengers may be asked to wait at the stop for an extra bus to arrive. In an effort to help passengers maintain their social distancing habits, these limits will be strictly adhered to.

Since March 20, 2020, The Rapid has been posting seat signage to block off at least half of the seats in all fixed route vehicles and instructing Operators to contact Dispatch if capacity becomes a social distancing concern. The Rapid will continue to utilize extra buses that are specifically scheduled to assist on routes as needed when vehicles reach capacity. 

The Rapid is dedicated to adapting to meet the everchanging recommendations and requirements necessary for fighting the spread of COVID-19.

View the full press release here

Update: March 30, 2020

Preventing the spread of COVID-19 is a community effort. We hope you’re staying home and staying safe. President Trump has extended the social distancing guidelines until the end of April. If you need to access food, medicine or essential employment,  we are running on a reduced service schedule seven days a week from 7 a.m. – 7 p.m.

 In our efforts to minimize the spread of COVID-19, we’ve taken the following actions:

  • Enhanced cleaning and disinfection on all vehicles and facilities
  • Canceled all public meetings and events
  • Closed or limited access to our public facilities
  • Encouraged social distancing of six feet on all buses

We’re in this together. Please continue to follow CDC recommendations to protect yourself and others against COVID-19 and limit your travel to only essential trips. Thank you for doing your part! 

Update: March 22, 2020

Beginning Tuesday, March 24, 2020, The Rapid will implement a reduced service schedule effective seven days a week. This schedule will remain in place until further notice. 

The reduced service schedule was created with the goal of continuing to provide critical transit access to medical destinations including local hospitals, pharmacy and grocery service, and employment centers for individuals that are still reporting to their place of work. In addition, core ridership locations and travel patterns have been tracked for the last 10 days and have been factored into this schedule to ensure that it matches current demand to the greatest extent possible. Schedule details are as follows:

  • Service will run seven days per week from 7:00 a.m. to 7:00 p.m.
  • Only the routes listed here will be in operation:
    • The following routes will be running on 60-minute (hourly) service
      • Route 1 (Division)
      • Route 2 (Kalamazoo)
      • Route 4 (Eastern)
      • Route 6 (Eastown/Woodland)
      • Route 7 (West Leonard)
      • Route 8 (Grandville/Rivertown Crossing)
      • Route 9 (Alpine)
      • Route 10 (Clyde Park)
      • Route 11 (Plainfield)
      • Route 13 (Michigan Fuller - North)
      • Route 15 (East Leonard)
      • Route 16 (Wyoming Metro Health Village)
      • Route 28 (28th Street)
    • Silver Line will operate on 30-minute service seven days per week. 
    • Route 50 (GVSU Campus Connector) will operate on 50-minute service seven days per week
    • Route 85 (GVSU Campus Circulator) will operate on 25-minute service seven days per week from 7:00 a.m. to 7:00 p.m.
    • DASH West will run on 15-minute service from 6:30 a.m. to 6:30 p.m. on weekdays only (Monday - Friday)
    • DASH North will run on 20-minute service from 6:30 a.m. to 6:30 p.m. on weekdays only (Monday - Friday)

Reduced service schedules can be reviewed here

View the full press release can be viewed here

Update: March 19, 2020

In our effort to contain the spread of COVID-19, Rapid Central Station will have very limited public access and Vernon J. Ehlers Amtrak Station will be closed to the public until further notice. This change goes into effect on Friday, March 20, 2020, at 12:15 a.m.

 
  • Riders in need of purchasing or reloading a Wave card will have limited access to the Information Center in Rapid Central Station. They must enter from the southeast entrance across from the bus platform and are strongly encouraged to maintain a minimum six-foot distance from each other. Security personnel will assist with these efforts.
  • Any Greyhound and Indian Trails bus customers that need to purchase a ticket must wait at the southeast entrance, across from the bus platform, to be escorted into the building by security or Greyhound personnel. If there is no one available to escort a customer inside the building, customers may purchase a ticket from the Greyhound coach operator.
  • We are following Michigan Department of Transportation recommendations to close or limit access to public facilities to minimize the risk of COVID-19 exposure and transmissions.

View the full press release here

Update: March 17, 2020

  • Enhanced cleaning and disinfection procedures are in place on all of The Rapid's vehicles and facilities. 

  • Nightly steam cleaning of vehicles is achieved with an approved antiseptic agent on all surfaces throughout the entire vehicle interior. The temperature for this cleaning is 300 degrees Fahrenheit.

  • A disinfectant is applied to the interior of the bus, then steam cleaning occurs.

  • Additional cleaning of buses during service (between runs) occurs at Rapid Central Station and Kentwood Station from 6:00 am to 10:00 am and from 2:00 pm to 6:00 pm (peak times). Cleaning personnel at the station locations focus disinfectant wiping on all high-contact surfaces.

  • It’s important to keep in mind that the surfaces where people touch – bars or doors –  should never be considered sanitized. These surfaces are only clean until someone touches it or coughs/sneezes nearby.

  • In line with Governor Whitmer’s recent announcement, The Rapid is discouraging all non-essential travel on all buses and carpooling and vanpooling services. 

View The Rapid's full press release here

Update: March 15, 2020

  • Route 60 GRCC will not be in service due to GRCC's decision to move to online learning through April 3, 2020. 
  • Route 100 Ferris Shuttle has suspended service until further notice due to the move to online learning. 
  • May Mobility is suspending services beginning on Monday, March 16, 2020. This closure is anticipated to extend until at least Friday, March 27, 2020. May Mobility will monitor this decision on a day-to-day basis. 

The Rapid continues to plan and assess operations on an hourly and daily basis as the situation develops. More comprehensive information and updates will continue to be available at ridetherapid.org/coronavirus.

Update: March 13, 2020

Much has happened within our community in the last 24 hours. We wanted to check-in and update you on what these latest developments mean for our customers and our employees. At this time, the only changes to our service are as follows:

Update: March 12, 2020

In light of the significant developments in the last 24 hours and to give health officials and The Rapid time to ascertain best practices,  we are canceling three public engagements events related to Mobility For All scheduled today (3/12) and tomorrow (3/13). 

                                                            

Like you, we're closely watching what is happening with COVID-19 (coronavirus). Health and safety are of the utmost importance to us in our efforts to get you where you need to go. We understand there is much concern regarding the safety of public transit and public events. This page will be updated as we have information to share.

We regularly clean our vehicles and continue to evaluate our cleaning procedures. However, it's important to keep in mind that the surfaces where people touch – bars or doors –  should never be considered sanitized. These surfaces are only clean until someone touches it or coughs/sneezes nearby. If we’re to prevent the spread of COVID-19, we need your help.

The Rapid is taking the following measures

  • Activated an internal COVID-19 Task Force that meets 7 days per week to manage and maintain operations as this situation develops

  • Activated an Emergency Operations Center (EOC) on site which is staffed daily

  • Following CDC and WHO guidelines for preventative practices

  • Remaining in contact with Kent County Health Department and Emergency Operations Center, the City of Grand Rapids Emergency Operations Center, and emergency personnel in East Grand Rapids, Grandville, Kentwood, Walker and Wyoming

  • Procuring additional cleaning supplies and equipment and adapting cleaning procedures

  • Canceling all public-facing events for three weeks, aligning with mandated school closures by the State of Michigan

  • Producing and sharing CDC guidelines for preventative practices on The Rapid’s vehicles, as well as overhead announcements in both Spanish and English

How you can protect yourself against COVID-19

During this pandemic, we ask that riders limit their usage of The Rapid to only essential travel.

The Centers for Disease Control and Prevention (CDC) recommends these precautions to protect against COVID-19, and we urge our riders to follow them:

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.

  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

  • Stay home if you are sick.

  • Put distance between yourself and other people on the bus (six feet is recommended), this also includes the Bus Operator. Many people are staying home now, so this has become easier to do.

  • Wear a covering over their nose and mouth, such as a homemade mask, scarf, bandana, or handkerchief.

  • If you see an unhygienic surface on the bus or at a shelter, report it to the operator, another transit employee, or call customer service at 616-776-1100.