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COVID-19 Updates

Update: April 1, 2020

The Rapid is now limiting capacity to 10 passengers on all DASH buses and 15 passengers on buses serving the Silver Line and other fixed routes.

If a bus is at capacity, it will only stop at requested stops for passengers to de-board and may pass by stops that are not requested by passengers onboard. In those cases, an extra bus will be dispatched to pick up passengers at missed stops as quickly as possible. Likewise, if the number of people waiting to board at a particular stop will exceed these ridership limits, some passengers may be asked to wait at the stop for an extra bus to arrive. In an effort to help passengers maintain their social distancing habits, these limits will be strictly adhered to.

Since March 20, 2020, The Rapid has been posting seat signage to block off at least half of the seats in all fixed route vehicles and instructing Operators to contact Dispatch if capacity becomes a social distancing concern. The Rapid will continue to utilize extra buses that are specifically scheduled to assist on routes as needed when vehicles reach capacity. 

The Rapid is dedicated to adapting to meet the everchanging recommendations and requirements necessary for fighting the spread of COVID-19.

View the full press release here (138 KB, PDF)

Service Changes

The Rapid is now running on a reduced service schedule seven days per week from 7:00 a.m. to 7:00 p.m. 

Routes listed here will operate 30-minute service every weekday (Monday-Friday) from 7 a.m. - 7 p.m. until further notice:

  • Route 1 (Division)
  • Route 2 (Kalamazoo)
  • Route 4 (Eastern)
  • Route 9 (Alpine)
  • Route 28 (28th Street)

The following routes will continue to operate 60-minute (hourly) service seven days per week from 7 a.m. - 7 p.m. until further notice:

    • Route 6 (Eastown/Woodland)
    • Route 7 (West Leonard)
    • Route 8 (Grandville/Rivertown Crossing)
    • Route 10 (Clyde Park)
    • Route 11 (Plainfield)
    • Route 13 (Michigan Fuller - North)
    • Route 15 (East Leonard)
    • Route 16 (Wyoming Metro Health Village)

    Other route details:

    • Silver Line will continue to operate on 30-minute service seven days per week
    • Route 50 (GVSU Campus Connector) will operate on 50-minute service seven days per week
    • Route 85 (GVSU Campus Circulator) will operate on 25-minute service seven days per week from 7:00 a.m. to 7:00 p.m.

    DASH and May Mobility are suspended until further notice. 

    Event Cancellations

    In accordance with CDC recommendations regarding large events and gatherings, The Rapid is canceling all public events until further notice. Meetings impacted by this change are as follows:

    • The Rapid’s Finance Committee meeting on March 20, 2020, at 10 a.m. 
      • This meeting is canceled and will not be rescheduled. 

    • The Rapid’s Board of Directors meeting on March 25, 2020, at 4 p.m.
      • This meeting has been canceled and will not be rescheduled. The next meeting is scheduled for April 22, 2020. 

    Previous Updates

    Update: April 1, 2020

    The Rapid is now limiting capacity to 10 passengers on all DASH buses and 15 passengers on buses serving the Silver Line and other fixed routes.

    If a bus is at capacity, it will only stop at requested stops for passengers to de-board and may pass by stops that are not requested by passengers onboard. In those cases, an extra bus will be dispatched to pick up passengers at missed stops as quickly as possible. Likewise, if the number of people waiting to board at a particular stop will exceed these ridership limits, some passengers may be asked to wait at the stop for an extra bus to arrive. In an effort to help passengers maintain their social distancing habits, these limits will be strictly adhered to.

    Since March 20, 2020, The Rapid has been posting seat signage to block off at least half of the seats in all fixed route vehicles and instructing Operators to contact Dispatch if capacity becomes a social distancing concern. The Rapid will continue to utilize extra buses that are specifically scheduled to assist on routes as needed when vehicles reach capacity. 

    The Rapid is dedicated to adapting to meet the everchanging recommendations and requirements necessary for fighting the spread of COVID-19.

    View the full press release here

    Update: March 30, 2020

    Preventing the spread of COVID-19 is a community effort. We hope you’re staying home and staying safe. President Trump has extended the social distancing guidelines until the end of April. If you need to access food, medicine or essential employment,  we are running on a reduced service schedule seven days a week from 7 a.m. – 7 p.m.

     In our efforts to minimize the spread of COVID-19, we’ve taken the following actions:

    • Enhanced cleaning and disinfection on all vehicles and facilities
    • Canceled all public meetings and events
    • Closed or limited access to our public facilities
    • Encouraged social distancing of six feet on all buses

    We’re in this together. Please continue to follow CDC recommendations to protect yourself and others against COVID-19 and limit your travel to only essential trips. Thank you for doing your part! 

    Update: March 22, 2020

    Beginning Tuesday, March 24, 2020, The Rapid will implement a reduced service schedule effective seven days a week. This schedule will remain in place until further notice. 

    The reduced service schedule was created with the goal of continuing to provide critical transit access to medical destinations including local hospitals, pharmacy and grocery service, and employment centers for individuals that are still reporting to their place of work. In addition, core ridership locations and travel patterns have been tracked for the last 10 days and have been factored into this schedule to ensure that it matches current demand to the greatest extent possible. Schedule details are as follows:

    • Service will run seven days per week from 7:00 a.m. to 7:00 p.m.
    • Only the routes listed here will be in operation:
      • The following routes will be running on 60-minute (hourly) service
        • Route 1 (Division)
        • Route 2 (Kalamazoo)
        • Route 4 (Eastern)
        • Route 6 (Eastown/Woodland)
        • Route 7 (West Leonard)
        • Route 8 (Grandville/Rivertown Crossing)
        • Route 9 (Alpine)
        • Route 10 (Clyde Park)
        • Route 11 (Plainfield)
        • Route 13 (Michigan Fuller - North)
        • Route 15 (East Leonard)
        • Route 16 (Wyoming Metro Health Village)
        • Route 28 (28th Street)
      • Silver Line will operate on 30-minute service seven days per week. 
      • Route 50 (GVSU Campus Connector) will operate on 50-minute service seven days per week
      • Route 85 (GVSU Campus Circulator) will operate on 25-minute service seven days per week from 7:00 a.m. to 7:00 p.m.
      • DASH West will run on 15-minute service from 6:30 a.m. to 6:30 p.m. on weekdays only (Monday - Friday)
      • DASH North will run on 20-minute service from 6:30 a.m. to 6:30 p.m. on weekdays only (Monday - Friday)

    Reduced service schedules can be reviewed here

    View the full press release can be viewed here

    Update: March 19, 2020

    In our effort to contain the spread of COVID-19, Rapid Central Station will have very limited public access and Vernon J. Ehlers Amtrak Station will be closed to the public until further notice. This change goes into effect on Friday, March 20, 2020, at 12:15 a.m.

     
    • Riders in need of purchasing or reloading a Wave card will have limited access to the Information Center in Rapid Central Station. They must enter from the southeast entrance across from the bus platform and are strongly encouraged to maintain a minimum six-foot distance from each other. Security personnel will assist with these efforts.
    • Any Greyhound and Indian Trails bus customers that need to purchase a ticket must wait at the southeast entrance, across from the bus platform, to be escorted into the building by security or Greyhound personnel. If there is no one available to escort a customer inside the building, customers may purchase a ticket from the Greyhound coach operator.
    • We are following Michigan Department of Transportation recommendations to close or limit access to public facilities to minimize the risk of COVID-19 exposure and transmissions.

    View the full press release here

    Update: March 17, 2020

    • Enhanced cleaning and disinfection procedures are in place on all of The Rapid's vehicles and facilities. 

    • Nightly steam cleaning of vehicles is achieved with an approved antiseptic agent on all surfaces throughout the entire vehicle interior. The temperature for this cleaning is 300 degrees Fahrenheit.

    • A disinfectant is applied to the interior of the bus, then steam cleaning occurs.

    • Additional cleaning of buses during service (between runs) occurs at Rapid Central Station and Kentwood Station from 6:00 am to 10:00 am and from 2:00 pm to 6:00 pm (peak times). Cleaning personnel at the station locations focus disinfectant wiping on all high-contact surfaces.

    • It’s important to keep in mind that the surfaces where people touch – bars or doors –  should never be considered sanitized. These surfaces are only clean until someone touches it or coughs/sneezes nearby.

    • In line with Governor Whitmer’s recent announcement, The Rapid is discouraging all non-essential travel on all buses and carpooling and vanpooling services. 

    View The Rapid's full press release here

    Update: March 15, 2020

    • Route 60 GRCC will not be in service due to GRCC's decision to move to online learning through April 3, 2020. 
    • Route 100 Ferris Shuttle has suspended service until further notice due to the move to online learning. 
    • May Mobility is suspending services beginning on Monday, March 16, 2020. This closure is anticipated to extend until at least Friday, March 27, 2020. May Mobility will monitor this decision on a day-to-day basis. 

    The Rapid continues to plan and assess operations on an hourly and daily basis as the situation develops. More comprehensive information and updates will continue to be available at ridetherapid.org/coronavirus.

    Update: March 13, 2020

    Much has happened within our community in the last 24 hours. We wanted to check-in and update you on what these latest developments mean for our customers and our employees. At this time, the only changes to our service are as follows:

    Update: March 12, 2020

    In light of the significant developments in the last 24 hours and to give health officials and The Rapid time to ascertain best practices,  we are canceling three public engagements events related to Mobility For All scheduled today (3/12) and tomorrow (3/13). 

                                                                

    Like you, we're closely watching what is happening with COVID-19 (coronavirus). Health and safety are of the utmost importance to us in our efforts to get you where you need to go. We understand there is much concern regarding the safety of public transit and public events. This page will be updated as we have information to share.

    We regularly clean our vehicles and continue to evaluate our cleaning procedures. However, it's important to keep in mind that the surfaces where people touch – bars or doors –  should never be considered sanitized. These surfaces are only clean until someone touches it or coughs/sneezes nearby. If we’re to prevent the spread of COVID-19, we need your help.

    The Rapid is taking the following measures

    • Activated an internal COVID-19 Task Force that meets 7 days per week to manage and maintain operations as this situation develops

    • Activated an Emergency Operations Center (EOC) on site which is staffed daily

    • Following CDC and WHO guidelines for preventative practices

    • Remaining in contact with Kent County Health Department and Emergency Operations Center, the City of Grand Rapids Emergency Operations Center, and emergency personnel in East Grand Rapids, Grandville, Kentwood, Walker and Wyoming

    • Procuring additional cleaning supplies and equipment and adapting cleaning procedures

    • Canceling all public-facing events for three weeks, aligning with mandated school closures by the State of Michigan

    • Producing and sharing CDC guidelines for preventative practices on The Rapid’s vehicles, as well as overhead announcements in both Spanish and English

    How you can protect yourself against COVID-19

    During this pandemic, we ask that riders limit their usage of The Rapid to only essential travel.

    The Centers for Disease Control and Prevention (CDC) recommends these precautions to protect against COVID-19, and we urge our riders to follow them:

    • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing.

    • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.

    • Avoid touching your eyes, nose, and mouth with unwashed hands.

    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

    • Stay home if you are sick.

    • Put distance between yourself and other people on the bus (six feet is recommended), this also includes the Bus Operator. Many people are staying home now, so this has become easier to do.

    • If you see an unhygienic surface on the bus or at a shelter, report it to the operator, another transit employee, or call customer service at 616-776-1100.