Title VI

The Rapid fully complies with Title VI of the Civil Rights Act of 1964 and related statutes and regulations in all programs and activities. The Rapid operates without regard to race, color, national origin, creed, income, gender, age, or disability. Any person who believes him/herself, or any specific class of persons, to be subject to discrimination prohibited by Title VI may by him/herself or by representative file a written complaint with The Rapid. A complaint must be filed no later than 180 days after the date of the alleged discrimination and contain the following information:

• Name, address, and phone number of the Complainant
• Name, address, phone number and relationship of Representative to Complainant (if applicable)
• Basis of complaint (i.e., race, color, national origin)
• Date of alleged discriminatory act(s)
• Date complaint received by the MPO
• A statement of the complaint, including specific details, relevant facts and documentation

Please submit Title VI to The Rapid by mail, fax, or email to the following address:

Mail
Planning Department
300 Ellsworth Ave SW
Grand Rapids, MI 49503

Email
TitleVI@ridetherapid.org

Once a complaint has been received it is processed by the following guidelines:

• The complainant will be contacted within 48 hours by phone, mail, or email
• The complaint is ticketed and processed by the Title VI officer
• An internal review is conducted within one week of receipt of the complaint
• The complainant will be contacted a second time following the internal review with regard to the findings and necessary actions taken by The Rapid