Performance & Accountability

The six cities in the Grand Rapids metro area opted to partner with each other to support The Rapid, and The Rapid, in turn, promised to provide a return on that investment by delivering service as effectively and efficiently as possible.

We’re committed to being open and transparent to the communities we serve. To that end, the following performance metrics are provided to measure, monitor, and manage The Rapid’s activities. The metrics are selected and tracked to gauge the performance of The Rapid over prior periods of time—as well as compare it to similar systems.

Performance metrics, as well as all of The Rapid's monthly and annual performance reports, show voluntary and proactive practices used to enhance efficiency and transparency.

Peer System Comparison

As part of the 2030 Transit Master Plan, an independent project team was asked to evaluate The Rapid’s performance relative to 10 peer systems, which were selected based on system size and regional demographic characteristics such as urban area population and physical size, annual vehicle revenue hours, and annual unlinked passenger trips. The selected peer systems were:

• Akron, Ohio: Metro Regional Transit Authority (Metro)
• Ann Arbor, Michigan: Ann Arbor Transportation Authority (AATA)
• Dayton, Ohio: Greater Dayton Regional Transit Authority (GDRTA)
• Flint, Michigan: Mass Transportation Authority (MTA)
• Lansing, Michigan: Capital Area Transportation Authority (CATA)
• Louisville, Kentucky: Transit Authority of River City (TARC)
• Madison, Wisconsin: Metro Transit System (Metro)
• Nashville, Tennessee: Metropolitan Transit Authority (MTA)
• Rochester, New York: Rochester-Genesee Regional Transportation Authority (R-GRTA)
• Toledo, Ohio: Toledo Area Regional Transit Authority (TARTA) 

All data is referenced from the National Transit Database (NTD) administered by the Federal Transit Administration (FTA). This data is independently audited and verified. Visit the National Transit Database site for more information.