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Contact Us

We're here to help! Please use the forms below to ask a question or submit a comment, complaint, suggestion, or compliment.

Sharing as much detail as possible ensures we can properly address your concern. 

Looking for route and schedule information? View all of our routes and schedules here, download our app, or call us at (616) 776-1100.

Lost & Found

Please complete the form below to report a lost item.

  1. Be sure to provide a thorough description of the item as well as any identification that might be on or with it.
  2. Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.
  3. It can take more than 24 hours for an item to be found, logged, and processed back to Rapid Central Station.
  4. After 14 days, unclaimed items are donated to charity or destroyed. (All perishable items are disposed of immediately.) Questions? Please call The Rapid Lost & Found at (616) 776-1100, Monday - Friday from 6:30 a.m. - 6:30 p.m.
Personal Information
Details for Lost & Found Items

Service Request

We are always looking for ways to serve our communities better. If there is someplace that you would like to go that currently doesn't have bus service, or if you would like to see a stop or shelter where one currently doesn't exist, please let us know. Even if we can't serve the location immediately, we keep track of requests for future planning.

Personal Information
Location of Service Request

Customer Service

The Rapid is here to help and always striving to improve. We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know. Complaints entered here will be investigated as per our complaint process. While compliments, where applicable, will be noted in appropriate personnel files. 

Personal Information
Service Incident Details

Facilities/Stop/Shelter Maintenance

Passengers can assist in keeping our facilities well maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below. Please note that The Rapid shares responsibility for many stop amenities such as trash receptacles and shelter care. 

Personal Information
Location of Facility/Shelter

Advertising with The Rapid

The Rapid contracts with Mesmerize to sell advertising on our buses. If you would like someone to contact you about advertising, please fill out the information below. 

Personal Information

General Comment

This is the place for any other comments that you have about The Rapid or its services. If you are commenting with a complaint here it will not be investigated. Comments left here will be shared with the appropriate staff member and management for review. 

Personal Information

Website Feedback/Technical Support

We want to provide you all the information you need about The Rapid and its services. Please let us know if you have suggestions for improving our website.

Personal Information

Field Trip Request

Once you have completed and submitted the field trip request form below, a representative from The Rapid will be in touch with you in 3 to 5 business days to confirm the schedule and assist with any trip planning you may need. Please note that requests must be submitted 7 business days prior to the date of the trip.

Personal Information
Trip Details

ADA Complaint

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination and ensures equal opportunity and access for persons with disabilities.

If you have a complaint about the accessibility of The Rapid or believe you have been discriminated against on the basis of your disability, you can use this form to file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.

Personal Information
Incident Details

Addresses and Phone Numbers

The Information Center at Rapid Central Station
250 Grandville Ave SW
Grand Rapids, MI 49503
Hours: Monday-Friday, 6:30 a.m. to 6:30 p.m.
(616) 776-1100

Route and Schedule Information
(616) 776-1100
Real-time information

Lost and Found
Monday-Friday, 6:30 a.m. to 6:30 p.m.
(616) 776-1100

Administrative Headquarters
300 Ellsworth SW
Grand Rapids, MI 49503-4005
(616) 456-7514
Office Hours:Monday - Friday, 8:00 a.m - 4:00 p.m.

Google Map

Rapid Central Station
250 Grandville Ave SW
Grand Rapids, MI 49503
Google Map

The Operations and Maintenance Center
333 Wealthy Street SW
Grand Rapids, MI 49503-4018
Google Map

Departments and Additional Numbers

PASS Reservations and Information
Monday-Saturday 8:30 am to 4:30 pm
Sunday 9:00 am to 1:00 pm

Phone: 459-7701
TDD: 774-1196

Monday-Friday 6:30 am to 4:30 pm
Saturday 8:30 am to 4:30 pm
Sunday 8:30 am to 4:30 pm

Phone: 456-6141
TDD: 774-1196

Phone: 458-7283 or (877) 966-POOL

Phone: 774-1188

Travel Training
Phone: 456-7514