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Contact Us

Please use the forms below to ask a question or submit a comment, complaint, suggestion or commendation.

Please provide as much detail as possible so we can properly address your concern. Your request will be routed to the appropriate recipient. Without proper detail, we are unable to properly route or investigate your concern.

Route and Schedule Information

Our Information Center staff can answer questions about The Rapid and its services, help you plan your trip, and provide any other service-related information.

Personal Information
Route and Schedule Information

Lost & Found

Please complete the form below to report a lost item.

  1. Be sure to provide a thorough description of the item as well as any identification that might be on or with it.
  2. Make sure you include a way for us to reach you (phone number and/or email address) if we locate your item.
  3. After 14 days, unclaimed items are donated to charity or destroyed. (All perishable items are disposed of immediately.) If you have any questions, please call The Rapid Lost & Found at 616.776.1100, Monday - Friday from 6:30 a.m. - 6:30 p.m.
Personal Information
Details for Lost & Found Items

Service Request

We are always looking for ways to serve our community better. If there is someplace that you would like to go that currently doesn't have bus service, or if you would like to see a stop or shelter where one currently does't exist, please let us know. Even if we can't serve the location immediately, we do keep track of requests for future planning.

Personal Information
Location of Service Request

Customer Service

We want to make sure we are giving you the best service possible. If you have a compliment or a complaint about our service, please let us know.

Personal Information
Service Incident Details

Facilities/Stop/Shelter Maintenance

Passengers can assist in keeping our facilities well maintained. Please report missing or damaged bus stops, or a shelter in need of cleaning, by providing the information below.

Personal Information
Location of Facility/Shelter

Advertising with The Rapid

The Rapid contracts with Crosstown Communications to sell advertising on the buses. If you would like someone to contact you about advertising, please fill out the information below. You can also visit Crosstown's website directly.

Personal Information

General Comment

This is the place for any other comments that you have about The Rapid or its services. If you are commenting with a complaint here it will not be investigated. Please use the Customer Service form. 

Personal Information

Website Feedback/Technical Support

We want ridetherapid.org to provide you all the information you need about The Rapid and its services. Please let us know if you have suggestions for improving our website.

Personal Information

Field Trip Request

Once you have completed and submitted the field trip request form below, a representative from The Rapid will be in touch with you in 3 to 5 business days to confirm the schedule and assist with any trip planning you may need.

Personal Information
Trip Details

Wave Pilot Tester Feedback

Wave Pilot Testers can provide feedback directly to The Wave Project Team through this form. 

Personal Information
Feedback Details

Addresses and Phone Numbers

Administrative Headquarters
300 Ellsworth SW
Grand Rapids, MI 49503-4005
Phone: (616) 456-7514
Office Hours: M - F 8:00 am - 4:30 pm
Email:
Google Map

Rapid Central Station
250 Grandville Ave SW
Grand Rapids, MI 49503
Google Map

The Operations and Maintenance Center
333 Wealthy Street SW
Grand Rapids, MI 49503-4018
Google Map

Departments and Additional Numbers

The Information Center, Rapid Central Station
Monday-Friday 6:30 a.m. to 6:30 p.m.

Route and Schedule Information
Phone: 776-1100
TDD: 774-1186

Lost and Found
Monday-Friday 6:30 am to 6:30 pm
Phone: 776-1100

PASS Reservations and Information
Monday-Saturday 8:30 am to 4:30 pm
Sunday 9:00 am to 1:00 pm

Phone: 459-7701
TDD: 774-1196

GO!Bus
Monday-Friday 6:30 am to 4:30 pm
Saturday 8:30 am to 4:30 pm
Sunday 8:30 am to 4:30 pm

Phone: 456-6141
TDD: 774-1196

Carpooling 
Phone: 458-7283 or (877) 966-POOL

Vanpooling
Phone: 774-1188

Travel Training
Phone: 456-7514