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Fare Change Public Meetings - Website Article

The Rapid to Host Series of Virtual Public Meetings on Proposed Fare Changes

Tune in for three virtual public meetings featuring informational presentations and question-and-answer sessions about proposed fare changes.

The Rapid is hosting virtual public meetings to share proposed fare changes on Feb. 22 - 24. These meetings will be held with Zoom and Facebook Live.

In an effort to improve The Rapid's fare programs, the following changes are being proposed for public comment:

1. Reduced, Donation, and Discounted Rate Programs

The Rapid currently manages programs designed specifically for non-profit organizations, organizations that directly serve people experiencing homelessness, and discounted rates for educational institutions.

The proposal would combine these programs and standardize the discounted fare at $1.25 per ticket. This will simplify the programs available to our non-profits and post K-12 educational institutions, eliminate multiple discounts or donation programs, and create a more equitable standard for providing discounted fares. The program would be open to the following organizations:

  1.  501(C)3 designated organizations

  2. Post K-12 Educational Institutions

2. Fare capping Structure

As part of the implementation of the Wave fare system, a fare capping structure was put in place that enables riders to “earn” a 1-day pass, 7-day pass, and a 31-day pass on a rolling basis in accordance with how often rides are taken.

The proposal recommends a change to a monthly capping system, which will cover one calendar month. This change would eliminate the 7-day capping option and keep the one-day and monthly caps. A ride will never be charged more than the amount above depending on fare type during one calendar month. The fare capping will reset on the first day of each new month. This change would simplify fare capping to make it easier to use and understand for all customers.

3. Negative Balance Elimination

The implementation of the E-Fare system was initially configured to enable the Wave cards to allow for a negative balance of up to -$1.74. 

The proposal recommends the elimination of a negative balance allowance on Wave cards. This change will maintain equity among the Wave card categories and improve the ease of use of the Wave card for customers.

4. Shipping Fee

The Rapid is proposing a flat shipping fee of $2.50 for all online fare purchase orders being mailed to customers to cover postage fees.

Virtual meeting information:

Evening Meeting - Feb. 22, 6-7 p.m.

Join on Facebook

Join Zoom Meeting

https://zoom.us/j/94888741867?pwd=N2l1Zm1PQWd1WVRUdG9YT2tQMVREUT09

Meeting ID: 948 8874 1867
Passcode: 591848
One tap mobile
+16465588656,,94888741867#,,,,*591848# US (New York)
+13017158592,,94888741867#,,,,*591848# US (Washington DC)

Dial by your location
+1 646 558 8656 US (New York)
+1 301 715 8592 US (Washington DC)

Meeting ID: 948 8874 1867
Passcode: 591848
Find your local number: https://zoom.us/u/av4o2wBGU

Midday Meeting - Feb. 23, 12-1 p.m.

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Join Zoom Meeting
https://zoom.us/j/94230299370?pwd=NGF3aFl5MG1NV2NzWkVJTjFDNU1FUT09

Meeting ID: 942 3029 9370
Passcode: 329688
One tap mobile
+13017158592,,94230299370#,,,,*329688# US (Washington DC)
+13126266799,,94230299370#,,,,*329688# US (Chicago)

Dial by your location
+1 646 558 8656 US (New York)
+1 301 715 8592 US (Washington DC)
Meeting ID: 942 3029 9370
Passcode: 329688
Find your local number: https://zoom.us/u/adMvKGvbp3

Morning Meeting - Feb. 24, 9-10 a.m.

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Join Zoom Meeting
https://zoom.us/j/98938089435?pwd=MnYyckM2UllMZ3RFeldNcXdOM0srUT09

Meeting ID: 989 3808 9435
Passcode: 754058
One tap mobile
+13017158592,,98938089435#,,,,*754058# US (Washington DC)
+13126266799,,98938089435#,,,,*754058# US (Chicago)

Dial by your location
+1 301 715 8592 US (Washington DC)
+1 646 558 8656 US (New York)

Meeting ID: 989 3808 9435
Passcode: 754058

Public comment is open from February 15 - 26, share your feedback via email at  or phone at 616-774-1235.