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RAPID CONNECT HERO 1

RAPID CONNECT | MOBILITY ON-DEMAND

The Rapid launched a new mobility service in Walker and Kentwood in January 2022 that provides a public transit option near the 3 Mile Road area and the Broadmoor Avenue area. 

This service, called RAPID CONNECT, allows customers to book rides that connect to our regular bus system in real-time via mobile app. New vehicles (Ford Transit vans) provide curb-to-curb service within the defined on-demand zone (see maps below).

To download the Rapid Connect app, follow these links:

Android Users - Google Play Store: https://play.google.com/store/apps/details?id=com.ecolane.rapidconnect.app

iPhone Users - App Store: https://apps.apple.com/us/app/rapid-connect-transit-ondemand/id1604366792

To search from your smartphone, type in “Rapid Connect Transit OnDemand”.

Once you've downloaded the app, please email  to set up your account.

Kentwood Rapid Connect Zone Map

Rapid Connect Map 2

Walker Rapid Connect Zone Map

Rapid Connect Map 1

SERVICE INFORMATION

The areas for the RAPID CONNECT on-demand service have been historically underserved by public transit, and this new service provides a flexible mobility option to transport customers to jobs, retail services, and other critical destinations. 

The RAPID CONNECT service in Walker connects to our regular bus system at the Alpine Meijer store (Route 9) and Walker Village (Route 7).

In Kentwood, connections ware be available at Kentwood Station/Woodland Mall (Routes 5, 6, 24, 28, 29, 27, and 44) and Kentwood City Hall (Route 44).

We are currently beta-testing this service, and we want your feedback on how it works, what can be improved, and any ideas you have to make it as user-friendly and effective as possible.

To sign-up and help us test the service, please email .

Once you’ve started taking rides, please tell us how it’s working for you by taking this survey: https://s.surveyplanet.com/3ygm8kce

FREQUENTLY ASKED QUESTIONS

How does it work?

Customers can download the app in the Apple App store and the Google Play store. Begin by setting up your profile, and then you can start booking rides. The app operates similar to well-known ride-hailing apps like Uber and Lyft. To get started, email .

When is the service available?

In the initial beta-testing phase, Rapid Connect service will be available Monday through Saturday, from 6:00am to 6:00pm.

Does my pick-up and destination location have to be within the Rapid Connect zone?

Yes. Rapid Connect is only available in the defined geographic zones. You have to travel within one of the zones in either Walker or Kentwood – you cannot use Rapid Connect to travel from Walker to Kentwood or vice versa without transferring to the regular bus system.

How do I pay and how much does a ride cost?

Our Rapid Connect vehicles will accept cash fare and the Wave card. No transfers or change cards will be provided to customers paying with cash, and customers using a Wave card will receive all the regular benefits associated with the card (free transfers, fare capping, etc.).

The cost to use Rapid Connect is $1.75. If you have a reduced fare or youth Wave card, your card will be charged your reduced amount.

What kind of vehicle will pick me up?

You will be picked up by a Ford Transit van with Rapid Connect branding.

How early can I book a ride?

Rides can be reserved through the mobile app up to 7 days in advance of your trip.

What if I use a mobility assistance device (such as a wheelchair, etc.)?

You will be able to indicate that you have a mobility device and may require loading/unloading assistance in the app. All of our Rapid Connect vehicles are ADA accessible.

Can I book a ride for more than one person (i.e. me and my child)?

When you schedule a ride, there is an option to select additional passengers. Each passenger will have to pay their own fare and booking will be subject to vehicle capacity. Please be advised that a child restraint system (such as a car seat or booster seat) is required by Michigan law. The child’s parent or guardian is responsible for providing an appropriate child restraint system at the time of pick-up.

More questions? Please call 616-774-1287.

Thank you for your help and patience as we work to improve this service for all. 

RAPID CONNECT HERO WITH ICONS