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Notice of Reasonable Modification

The Rapid provides reasonable modifications to individuals with disabilities by making changes to policies, practices, and procedures if needed by an individual with a disability to enable him or her to participate in The Rapid's services subject to several exceptions. These exceptions include when the modification would cause a direct threat to the health or safety of others, would result in a fundamental alteration of the service, would not actually be necessary in order for the individual with a disability to access The Rapids' service or would result in an undue financial or administrative burden. 

Requests for reasonable modification must include the following:

Preferred phone number: 
Policy/Process that you are requesting modification of:
What modification of the policy do you need?
Why do you need the modification in order to allow you to use the service? 
The request from the individual with a disability should be as specific as possible and include information on why the requested modification is needed in order to allow for individual to use the transportation provider's service.  

Please submit a request for reasonable modification by mail:

Attention: Chief Operating Officer
The Rapid
333 Wealthy Street SW
Grand Rapids, MI 49503