Reservations
If you want to ride the GO!Bus, you have to make a reservation. Here's how.
Call GO!Bus at
(616) 456-6141
When to call
Call at least one day in advance (by 4:30 p.m.) and no more than 14 days in advance.
Hours:
- Monday – Friday: 6:30 a.m. – 4:30 p.m.
- Saturday – Sunday: 8:30 a.m. – 4:30 p.m.
Note: The office is open until 5:00 p.m. for inquiries and checking on trips.
Holiday Hours:
- 8:30 a.m. until 4:30 p.m. for next day ADA service only.
- You will be prompted through a phone message to leave trip request information. Your trip will be scheduled for the day after the holiday. Should there be any questions about the message left, you may receive a call from a customer service representative for more information.
Standing reservations
If you make the same trip on the same day(s) of the week, you may be able to make a standing reservation. Your GO!Bus ride will show up on the days you need it automatically, unless you call to cancel.
If you need to cancel a standing reservation on a particular day, please remember to call at least 30 minutes before your ride is scheduled to arrive at your location.
Have your information ready when you call
Here is the information we'll need about you or the passenger on whose behalf you are calling:
- Passenger's name
- The date you need service
- Requested pick-up time or appointment time
- Requested return time if necessary
- Pick-up address
- Destination address and name
- Whether passenger uses a wheelchair
- Any special-assistance needs
- Whether a companion, PCA, or service animal will be traveling with the passenger
Trip Times:
- The ADA allows The Rapid to negotiate a scheduled pick-up time within one hour before or after the requested time. When you request a certain time, the call-taker will let you know what is available within that two-hour time frame in order for you to have your trip. All attempts are made to give callers their preferred time. When a time is scheduled, the passenger has to be ready and waiting for the vehicle 10 minutes before the scheduled time through 15 miuntes after that time. The vehicle will arrive to pick the passneger up within that 25 minute window.
Weekday medical trips
A weekday medical trip is the only GO!Bus ride that you can reserve without giving a set time for your return trip.
In this case, call the GO!Bus office when you are ready to return, and a vehicle will be dispatched to pick you up. It should arrive within 45 minutes.
To cancel or reschedule
To cancel a ride, call our office as soon as you can: (616) 456-6141.
To change the date, time, pickup location or destination of a ride, please call as soon as possible, but no later than the day before your trip. Sorry, but we cannot accept same-day changes.
Drivers are not authorized to accept cancellations or changes.
No-show policy
A "no-show" occurs when a passenger:
- is not present to board the GO!Bus within 5 minutes after it arrives, or...
- cancels a reservation less than 30 minutes prior to scheduled pick-up
Scheduled return trips for no-shows will be canceled automatically unless you call the GO!Bus office more than 60 minutes prior to the scheduled pick-up time for the return trip.
Any person with a pattern of repeated no-shows may have their service suspended.
AN IMPORTANT TIP: To avoid being a no-show, be ready to travel 10 minutes before your scheduled pick-up time. (In some cases the GO!Bus may arrive early.)