|
|
2008 - Second Quarter Report Card
Productivity Fixed route ridership in this quarter (2,355,180) increased 12.0% (252,270) compared to the same quarter of FY 2007. This is above the minimum acceptable range of 5.0%.
Safety There were 2.13 preventable accidents per 100,000 revenue miles in this quarter. This is 0.63 above the maximum acceptable ratio of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service There were 3.99 complaints per 100,000 passengers in this quarter. This is 1.01 below the maximum acceptable ratio of 5 complaints per 100,000 passengers. In addition there were 0.08 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance Fixed-route buses were 89.5% on-time in this quarter*. This is 0.50% below the minimum on-time performance standard of 90.0% and can be attributed to detours and bad weather.
Cost Effectiveness Cost per passenger was $2.31 in this quarter. This is $0.50 below the maximum acceptable cost per passenger of $2.81.
In addition, there were 2.18 passengers per revenue mile in this quarter. This is 0.43 above the minimum acceptable ratio of 1.75 passengers per revenue mile.
*Note: February schedule adherence was not measured due to adverse weather conditions.
| |
2nd Quarter 01/08 - 03/08 |
2nd Quarter 01/07 - 03/07 |
Change |
|
Stdrd |
Diff |
|
|
Productivity
Total Fixed-Route Ridership
Total passengers carried on The Rapid fixed-route service.
|
2,355,180 |
2,102,910 |
252,270 |
≥ |
5.00% |
12.0% |
 |
| |
|
|
|
|
|
|
|
Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident.
|
2.13 |
1.27 |
0.86 |
≤ |
1.50 |
0.63% |
 |
| |
|
|
|
|
|
|
|
Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
Late bus complaints due to the weather conditions are not included.
|
3.99 |
2.66 |
1.33 |
≤ |
5.00% |
-1.01% |
|
|
Commendations per 100,000 Passengers
Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
|
0.08 |
0.33 |
-0.25 |
|
none |
n/a |
|
| |
|
|
|
|
|
|
|
On Time Performance
Percentage of On-Time Buses
This category is based on randomly sampled time points on randomly sampled runs. On-time is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures
|
89.5% |
86.3% |
3.20% |
≥ |
90.0% |
-0.50% |
 |
| |
|
|
|
|
|
|
|
Cost Effectiveness
Cost per Passenger (fixed route only)
Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations.
|
$2.31 |
$2.51 |
-$0.20 |
≤ |
$2.81 |
-$0.50 |
|
|
Passengers per Revenue Mile
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route.
|
2.18 |
2.05 |
0.13 |
≥ |
1.75 |
0.43 |
|
2007 - Annual Report Card
Productivity Fixed route ridership (7,753,258) increased 9.97% (702,793) compared to FY 2006. This is above the standard of 0.0%.
Safety There were 1.51 preventable accidents per 100,000 revenue miles in FY 2007. This is 0.01 above the standard of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service There were 3.28 complaints per 100,000 passengers in FY 2007. This is 6.72 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.29 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance Fixed-route buses were 87.39% on-time in FY 2007. This is 2.61% below the minimum on-time performance standard of 90.0%.
Cost Effectiveness Cost per passenger was $2.70 in FY 2007. This is $0.17 below the standard of $2.87.
In addition, there were 1.95 passengers per revenue mile in FY 2007. This is 0.45 above the standard of 1.50 passengers per revenue mile.
| |
Annual
2007 |
Annual
2006 |
Change |
|
Stdrd |
Diff |
|
|
Productivity
Total Fixed-Route Ridership
Total passengers carried on The Rapid fixed-route service.
|
7,753,258 |
7,050,465 |
702,793 |
≥ |
0.0% |
9.97% |
 |
| |
|
|
|
|
|
|
|
Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident.
|
1.51 |
1.25 |
.26 |
≤ |
1.50 |
-.01 |
 |
| |
|
|
|
|
|
|
|
Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
Late bus complaints due to the weather conditions are not included.
|
3.28 |
2.99 |
.29 |
≤ |
10.00 |
-6.72 |
|
|
Commendations per 100,000 Passengers
Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
|
.16 |
.17 |
-.01 |
|
none |
n/a |
|
| |
|
|
|
|
|
|
|
On Time Performance
Percentage of On-Time Buses
This category is based on randomly sampled time points on randomly sampled runs. On-time is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures
|
87.39% |
90.75% |
-3.36% |
≥ |
90.0% |
-2.61% |
|
| |
|
|
|
|
|
|
|
Cost Effectiveness
Cost per Passenger (fixed route only)
Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations.
|
$2.70 |
$2.78 |
-$.07 |
≤ |
$2.87 |
-$.17 |
|
|
Passengers per Revenue Mile
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route.
|
1.95 |
1.80 |
0.15 |
≥ |
1.50 |
0.45 |
|
2007 - Fourth Quarter Report Card
Productivity Fixed route ridership in this quarter (1,786,399) increased 9.0% (147,394) compared to the same quarter of FY 2006. This is above the standard of 0.0%.
Safety There were 1.32 preventable accidents per 100,000 revenue miles in this quarter. This is 0.18 above below the standard of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service There were 5.21 complaints per 100,000 passengers in this quarter. This is 4.79 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.11 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance Fixed-route buses were 89.3% on-time in this quarter. Although this is 0.70% below the minimum on-time performance standard of 90.0%, this can be attributed to construction delays and detours.
Cost Effectiveness Cost per passenger was $2.60 in this quarter. This is $0.27 below the standard of $2.87.
In addition, there were 1.81 passengers per revenue mile in this quarter. This is 0.31 above the standard of 1.50 passengers per revenue mile.
| |
4th Quarter
Jul - Sep 2007 |
4th Quarter
Jul - Sep 2006 |
Change |
|
Stdrd |
Diff |
|
|
Productivity
Total Fixed-Route Ridership
Total passengers carried on The Rapid fixed-route service.
|
1,786,399 |
1,639,005 |
147,394 |
≥ |
0.0% |
9.0% |
|
| |
|
|
|
|
|
|
|
Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident.
|
1.32 |
1.84 |
-.52 |
≤ |
1.50 |
-.18 |
|
| |
|
|
|
|
|
|
|
Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
Late bus complaints due to the weather conditions are not included.
|
5.21 |
2.56 |
2.64 |
≤ |
10.00 |
-4.79 |
|
|
Commendations per 100,000 Passengers
Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
|
.11 |
0.06 |
0.05 |
|
none |
n/a |
|
| |
|
|
|
|
|
|
|
On Time Performance
Percentage of On-Time Buses
This category is based on randomly sampled time points on randomly sampled runs. On-time is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures
|
89.3% |
88.67% |
.63% |
≥ |
90.0% |
-.70% |
|
| |
|
|
|
|
|
|
|
Cost Effectiveness
Cost per Passenger (fixed route only)
Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations.
|
$2.60 |
$2.92 |
$.32 |
≤ |
$2.87 |
-$.27 |
|
|
Passengers per Revenue Mile
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route.
|
1.81 |
1.67 |
0.14 |
≥ |
1.50 |
0.31 |
|
2007 - Third Quarter Report Card
In keeping with the commitment of reporting system performance to the community, attached is the FY 2007 Third Quarter Report Card.
Productivity Fixed route ridership in this quarter (1,679,916) increased 8.8% (136,239) compared to the same quarter of FY 2006. This is above the standard of 0.0%.
Safety There were 1.93 preventable accidents per 100,000 revenue miles in this quarter. This is 0.43 above the standard of 1.50 preventable accidents per 100,000 revenue miles. Although this is above the standard, all of the preventable accidents were minor with no serious injuries.
Customer Service There were 2.86 complaints per 100,000 passengers in this quarter. This is 7.14 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.18 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance Fixed-route buses were 86.3% on-time in this quarter. This is 3.7% below the minimum on-time performance standard of 90.0%, and can be attributed to construction delays and detours.
Cost Effectiveness Cost per passenger was $3.35 in this quarter. Although this is $0.48 above the standard of $2.87, this is the result of an extra pay period in the month of June.
In addition, there were 1.80 passengers per revenue mile in this quarter. This is 0.30 above the standard of 1.50 passengers per revenue mile.
| |
Third Quarter
Apr - Jun 2007 |
Third Quarter
Apr - Jun 2006 |
Change |
|
Stdrd |
Diff |
|
|
Productivity
Total Fixed-Route Ridership
Total passengers carried on The Rapid fixed-route service.
|
1,679,916 |
1,543,677 |
136,239 |
≥ |
0.0% |
8.8% |
|
| |
|
|
|
|
|
|
|
Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident.
|
1.93 |
1.34 |
.58 |
≤ |
1.50 |
0.43 |
 |
| |
|
|
|
|
|
|
|
Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
Late bus complaints due to the weather conditions are not included.
|
2.86 |
4.53 |
-1.68 |
≤ |
10.00 |
-7.14 |
|
|
Commendations per 100,000 Passengers
Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
|
.18 |
0.52 |
0.18 |
|
none |
0.18 |
|
| |
|
|
|
|
|
|
|
On Time Performance
Percentage of On-Time Buses
This category is based on randomly sampled time points on randomly sampled runs. On-time is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures
|
86.3% |
91.00% |
-4.70% |
≥ |
90.0% |
-3.70% |
|
| |
|
|
|
|
|
|
|
Cost Effectiveness
Cost per Passenger (fixed route only)
Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations.
|
$3.35 |
$3.04 |
$.31 |
≤ |
$2.87 |
$0.48 |
|
|
Passengers per Revenue Mile
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route.
|
1.80 |
1.60 |
0.20 |
≥ |
1.50 |
0.30 |
|
2007 - Second Quarter Report Card
In keeping with the commitment of reporting system performance to the community, attached is the FY 2007 Second Quarter Report Card.
Productivity Fixed route ridership in this quarter (2,102,910) increased 5.9% (117,596) compared to the same quarter of FY 2006. This is above the minimum acceptable range of 0%.
Safety There were 1.27 preventable accidents per 100,000 revenue miles in this quarter. This is 0.23 below the maximum acceptable ratio of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service There were 2.66 complaints per 100,000 passengers in this quarter. This is 7.34 below the maximum acceptable ratio of 10 complaints per 100,000 passengers. In addition there were 0.33 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance Fixed-route buses were 86.3% on-time in this quarter. This is 3.70% below the minimum on-time performance standard of 90.0% and can be attributed to construction delays, detours, and bad weather.
Cost Effectiveness Cost per passenger was $2.51 in this quarter. This is $0.30 below the maximum acceptable cost per passenger of $2.81. Furthermore, there were 2.05 passengers per revenue mile in this quarter. This is 0.55 above the minimum acceptable ratio of 1.50 passengers per revenue mile.
| |
Second Quarter
Jan - Mar 2007 |
Second Quarter
Jan - Mar 2006 |
Change |
|
Stdrd |
Diff |
|
|
Productivity
Total Fixed-Route Ridership
Total passengers carried on The Rapid fixed-route service. |
2,139,780 |
1,985,314 |
117,596 |
? |
0.0% |
5.9% |
|
| |
|
|
|
|
|
|
|
Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident. |
1.27 |
.60 |
.67 |
? |
1.50 |
-0.23 |
|
| |
|
|
|
|
|
|
|
Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
Late bus complaints due to the weather conditions are not included. |
2.66 |
3.37 |
-0.71 |
? |
10.00 |
-7.34 |
|
|
Commendations per 100,000 Passengers
Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
|
.33 |
0.40 |
-0.07 |
|
none |
n/a |
|
| |
|
|
|
|
|
|
|
On Time Performance
Percentage of On-Time Buses
This category is based on randomly sampled time points on randomly sampled runs. On-time is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures |
86.3% |
93.33% |
-7.03% |
? |
90.0% |
-3.70% |
|
| |
|
|
|
|
|
|
|
Cost Effectiveness
Cost per Passenger (fixed route only)
Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations. |
$2.51 |
$2.44 |
-$.07 |
? |
$2.81 |
-$.30 |
|
|
Passengers per Revenue Mile
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route. |
2.05 |
1.99 |
0.06 |
? |
1.50 |
0.55 |
|
2007 - First Quarter Report Card
In keeping with the commitment of reporting system performance to the community, the FY 2006 Annual Report Card is listed below.
Productivity Fixed route ridership in this quarter (2,139,780) increased 14.4% (268,604) compared to the same quarter of FY 2006. This is above the standard of 0.0%.
Safety There were 1.56 preventable accidents per 100,000 revenue miles in this quarter. This is 0.06 above the standard of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service There were 2.62 complaints per 100,000 passengers in this quarter. This is 7.38 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.06 commendations per 100,000 passengers (there is no standard for this category).
On Time Performance Routes operated on-time 87.7% of the time in this quarter. This is 2.33% below the minimum on-time performance standard of 90.0% and can be attributed to construction delays, detours, and bad weather.
Cost Effectiveness Cost per passenger was $2.52 in this quarter. This is $1.14 below the standard of $3.66. In addition, there were 2.08 passengers per revenue mile in this quarter. This is 0.58 above the standard of 1.50 passengers per revenue mile.
| |
2006 |
2005 |
Change |
|
Stdrd |
Diff |
|
|
Productivity
Total Fixed-Route Ridership
Total passengers carried on The Rapid fixed-route service. |
2,139,780 |
1,871,176 |
268,604 |
≥ |
0.0% |
14.4% |
|
| |
|
|
|
|
|
|
|
Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident. |
1.56 |
1.24 |
.32 |
≤ |
1.50 |
.06 |
|
| |
|
|
|
|
|
|
|
Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
Late bus complaints due to the weather conditions are not included. |
2.62 |
1.71 |
.91 |
≤ |
10.00 |
-7.38 |
|
|
Commendations per 100,000 Passengers
Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
|
0 |
.16 |
-0.16 |
|
none |
n/a |
|
| |
|
|
|
|
|
|
|
On Time Performance
Percentage of On-Time Buses
This category is based on randomly sampled time points on randomly sampled runs. On-time is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures |
87.7% |
90.0% |
-2.33% |
≥ |
90.0% |
-2.33% |
|
| |
|
|
|
|
|
|
|
Cost Effectiveness
Cost per Passenger (fixed route only)
Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations. |
$2.52 |
$2.80 |
-$0.28 |
≤ |
$3.66 |
-$1.14 |
|
|
Passengers per Revenue Mile
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route. |
2.08 |
1.93 |
0.15 |
≥ |
1.50 |
0.58 |
|
2006 - Year End
In keeping with the commitment of reporting system performance to the community, the FY 2006 Annual Report Card is listed below.
Productivity Fixed route ridership (7,048,057) increased 16.05% (974,759) compared to FY 2005. This is above the standard of 0.0%.
Safety There were 1.25 preventable accidents per 100,000 revenue miles in FY 2006. This is 0.25 below the standard of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service There were 2.99 complaints per 100,000 passengers in FY 2006. This is 7.01 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.17 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance Fixed-route buses were 90.75% on-time in FY 2006. This is 0.75% above the minimum on-time performance standard of 90.0%.
Cost Effectiveness Cost per passenger was $2.78 in FY 2006. This is $0.09 below the standard of $2.87.
In addition, there were 1.80 passengers per revenue mile in FY 2006. This is 0.30 above the standard of 1.50 passengers per revenue mile.
| |
2006 |
2005 |
Change |
|
Stdrd |
Diff |
|
|
Productivity
Total Fixed-Route Ridership
Total passengers carried on The Rapid fixed-route service. |
7,048,057 |
6,073,298 |
974,759 |
≥ |
0.0% |
16.05% |
|
| |
|
|
|
|
|
|
|
Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident. |
1.25 |
1.83 |
-.58 |
≤ |
1.50 |
-0.25 |
|
| |
|
|
|
|
|
|
|
Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
Late bus complaints due to the weather conditions are not included. |
2.99 |
6.28 |
-3.28 |
≤ |
10.00 |
-7.07 |
|
|
Commendations per 100,000 Passengers
Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.
|
0.17 |
.94 |
-0.77 |
|
none |
n/a |
|
| |
|
|
|
|
|
|
|
On Time Performance
Percentage of On-Time Buses
This category is based on randomly sampled time points on randomly sampled runs. On-time is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures |
90.75% |
85.14% |
5.61% |
≥ |
90.0% |
.75% |
|
| |
|
|
|
|
|
|
|
Cost Effectiveness
Cost per Passenger (fixed route only)
Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations. |
$2.78 |
$3.01 |
-$0.23 |
≤ |
$2.87 |
-$0.09 |
|
|
Passengers per Revenue Mile
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route. |
1.80 |
1.68 |
0.12 |
≥ |
1.50 |
0.30 |
|
|
