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The Go!Bus (Paratransit Response) Report Card
2007 - Second Quarter Report Card
Productivity Paratransit ridership for the quarter (54,188) decreased by 7.70% passengers (4,521) compared to the same quarter of Fiscal Year 2006.
Safety There were 1.47 preventable accidents per 100,000 revenue miles. This is 1.53 fewer than the maximum acceptable average of 3.0 preventable accidents per 100,000 revenue miles.
Customer Service There were 1.64 complaints per 1,000 passengers. This is 6.86 fewer than the maximum acceptable average of 8.5 complaints per 1,000 passengers.
Travel Time Average trip length was 32 minutes. This equals the acceptable average trip length of 32 minutes.
On-Time Performance The paratransit vehicles were on-time for 97.33% of the trips. This is 0.67 percentage points below the minimum acceptable on-time performance of 98%.
Cost Per Trip Cost per paratransit trip is $18.00 for this quarter, an increase of $0.86 compared to the same quarter of 2006.
|
2nd Qtr
Jan-Mar 2007 |
2nd Qtr
Jan-Mar 2006 |
Change |
|
Stdrd |
Diff |
|
Productivity
Total Paratransit ridership
Total ridership on Paratransit system excluding network 180, CCT and County Connection. |
54,188 |
58,709 |
-4,521 |
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|
-7.70% |
|
| Passengers per Hour |
1.8 |
1.9 |
0.1 |
≥ |
1.9 |
-0.00% |
 |
| Ratio of Paratransit to Fixed route ridership |
1:26.61 |
1:24.49 |
2.12 |
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8.66% |
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Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles as reported by service providers. |
1.47 |
3.7 |
-2.23 |
≤ |
3.00 |
60.0% |
 |
| |
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Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding Paratransit Services. |
1.64 |
10.80 |
9.16 |
≤ |
8.5 |
-84.83% |
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Travel time(minutes)
Average time a passenger will travel on any given trip based on number of passengers divided by revenue hours. |
32 |
32 |
0 |
≤ |
32 |
0 |
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| |
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On Time Performance
Percentage of On-Time Buses
Percentage of on-time trips. On-time is defined as pickup between 10 minutes before to 15 minutes after the scheduled pickup time and dropping before scheduled drop off time. |
97.33% |
98.99% |
-1.66% |
≥ |
98.0% |
1.68% |
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| |
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Cost Effectiveness
Cost per Passenger
Cost per passenger is defined as total amount paid to service providers plus cost of administration divided by total number of passengers.
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$18.00 |
$17.04 |
$.1 |
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2007 - First Quarter Report Card
In keeping with the commitment of reporting system performance to the community, attached is the FY 2007 First Quarter Paratransit Report Card.
Productivity
Paratransit ridership for the quarter (53,962) decreased by 1.35% passengers (741) compared to the same quarter of Fiscal Year 2006.
Safety
There were 2.82 preventable accidents per 100,000 revenue miles. This is .18 fewer than the maximum acceptable average of 3.0 preventable accidents per 100,000 revenue miles.
Customer Service
There were 1.20 complaints per 1,000 passengers. This is 7.3 below the maximum acceptable average of 8.5 complaints per 1,000 passengers.
Travel Time
Average trip length was 32 minutes. This is equal to the maximum acceptable average trip length of 32 minutes.
On-Time Performance
The paratransit vehicles were on-time for 98.49% of the trips. This is 0.49 percentage point better than the minimum acceptable on-time performance of 98%.
Cost Per Trip
Cost per paratransit trip is $18.00 for this quarter, an increase of 5.88% ($1.00) compared to the same quarter of 2006.
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1st Qtr |
1st Qtr
(last year) |
Change |
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Stdrd |
Diff |
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Productivity
Total Paratransit ridership
Total ridership on Paratransit system excluding network 180, CCT and County Connection. |
53,962 |
54,703 |
-741 |
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-1.35% |
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| Passengers per Hour |
1.8 |
1.8 |
0.0 |
? |
1.9 |
-0.00% |
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| Ratio of Paratransit to Fixed route ridership |
1:39.65 |
1:34.21 |
-5.4 |
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-2.92% |
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Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles as reported by service providers. |
2.82 |
3.12 |
-.3 |
? |
3.00 |
-9.64% |
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Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding Paratransit Services. |
1.20 |
.73 |
.47 |
? |
8.5 |
64.73% |
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Travel time(minutes)
Average time a passenger will travel on any given trip based on number of passengers divided by revenue hours. |
32 |
33 |
-1.00 |
? |
32 |
-3.00% |
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| |
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On Time Performance
Percentage of On-Time Buses
Percentage of on-time trips. On-time is defined as pickup between 10 minutes before to 15 minutes after the scheduled pickup time and dropping before scheduled drop off time. |
98.49 |
99.33% |
-.84% |
? |
98.0% |
-.085% |
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Cost Effectiveness
Cost per Passenger
Cost per passenger is defined as total amount paid to service providers plus cost of administration divided by total number of passengers.
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$18.00 |
$17.00 |
$1.00 |
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5.88% |
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Productivity
Paratransit ridership for the year (219,420) increased by 5,084 passengers (2.37%) compared to FY 2005.
Safety
There were 2.95 preventable accidents per 100,000 revenue miles. This is under the maximum acceptable average of 3.0 preventable accidents per 100,000 revenue miles. This is an increase of 57.25% over accidents last year. The number of accidents was addressed during the first and second quarters of this year and accidents are now at to an acceptable level.
Customer Service
There were 11.63 complaints per 1,000 passengers. This is more than the maximum acceptable average of 8.5 complaints per 1,000 passengers and an increase of 37.07% from FY 2005. This customer service count has always included Wheres my ride? inquiries in addition to calls, emails and/or letters to the office with specific service related complaints. When we installed new scheduling software, we were aware the late inquiries might go up. To work properly the software requires modification of parameters that were initially set. The process includes determining what is not working and then adjusting parameters to make it work. As a direct result of the percentage of increase in late inquiries, we hired a consultant to come in for additional staff training with parameters and trip scheduling. The consultant was here the week of October 16 and since that time, calls checking on late trips have decreased to an acceptable level.
Travel Time
Average trip length was 32 minutes. This is equal to the maximum acceptable average trip length of 32 minutes and is one minute less than FY 2005.
On-Time Performance
Paratransit vehicles were on-time for 98.87% of the trips. This is 0.87 percentage points better than the minimum acceptable on-time performance of 98% and 0.13 % fewer on-time trips than last year.
Cost Per Trip
Cost per trip is $17.17 for this year, an increase of $0.33 (1.98%) compared to FY 2005.
|
FY2006 |
FY2005 |
Change |
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Stdrd |
Diff |
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Productivity
Total Paratransit ridership
Total ridership on Paratransit system excluding network 180, CCT and County Connection. |
219,420 |
214,336 |
5,084 |
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2.37% |
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| Passengers per Hour |
1.9 |
1.8 |
.01 |
≥ |
1.9 |
3.29% |
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| Ratio of Paratransit to Fixed route ridership |
1:24.09 |
1:25.05 |
-.96 |
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-3.83 |
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Safety
Accidents per 100,000 Revenue Miles
Total number of preventable accidents per 100,000 miles as reported by service providers. |
2.95 |
1.87 |
1.07 |
≤ |
3.00 |
57.25% |
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| |
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Customer Service
Complaints per 100,000 Passengers
Registered complaints logged by customer service via phone, mail, walk-in or by email regarding Paratransit Services. |
11.63 |
8.48 |
3.14 |
≤ |
8.5 |
37.07% |
 |
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Travel time(minutes)
Average time a passenger will travel on any given trip based on number of passengers divided by revenue hours. |
32 |
33 |
0 |
≤ |
32 |
-3.01% |
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On Time Performance
Percentage of On-Time Buses
Percentage of on-time trips. On-time is defined as pickup between 10 minutes before to 15 minutes after the scheduled pickup time and dropping before scheduled drop off time. |
98.87 |
99.28 |
-.41 |
≥ |
98.0% |
6.41% |
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| |
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Cost Effectiveness
Cost per Passenger
Cost per passenger is defined as total amount paid to service providers plus cost of administration divided by total number of passengers.
|
$17.17 |
16.83 |
$.34 |
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1.98% |
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