The Rapid Report Card

2008 - Annual Report Card

Productivity - Fixed route ridership (8,672,351) increased 11.85% (919,093) compared to FY 2007. This is above the standard of 5.0%.

Safety - There were 1.71 preventable accidents per 100,000 revenue miles in FY 2008. This is 0.21 below the standard of 1.50 preventable accidents per 100,000 revenue miles.

Customer Service - There were 3.26 complaints per 100,000 passengers in FY 2008. This is 1.74 below the standard of 5 complaints per 100,000 passengers. In addition, there were 0.15 commendations per 100,000 passengers. There is no standard for this category.

On Time Performance - Fixed-route buses were 87.7% on-time in FY 2008. This is 2.3% below the minimum on-time performance standard of 90.0%.

Cost Effectiveness - Cost per passenger was $2.75 in FY 2008. This is $0.04 below the standard of $2.79.

In addition, there were 2.03 passengers per revenue mile in FY 2008. This is 0.28 above the standard of 1.75 passengers per revenue mile.

	2008 Annual	2007 Annual	Change		Stdrd	Diff
Productivity Total Fixed-Route Ridership Total passengers carried on The Rapid fixed-route service.	8,672,351	7,753,258	919,093	≥	5.00%	11.85%
Safety Accidents per 100,000 Revenue Miles Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident.	1.71	1.51	0.20	≤	1.50	-0.21
Customer Service Complaints per 100,000 Passengers Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system. Late bus complaints due to the weather conditions are not included.	3.26	3.28	0.00	≤	5.00%	-1.74%
Commendations per 100,000 Passengers Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system.	0.15	0.16	0.00		none	n/a
On Time Performance Percentage of On-Time Buses This category is based on randomly sampled time points on randomly sampled runs. "On-time" is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures	87.7%	87.4%	0.3%	≥	90.0%	-2.30%
Cost Effectiveness Cost per Passenger (fixed route only) Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations.	$2.75	$2.70	$0.05	≤	$2.79	-$0.04
Passengers per Revenue Mile The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route.	2.03	1.95	0.08	≥	1.75	0.28

Productivity — Fixed route ridership (7,753,258) increased 9.97% (702,793) compared to FY 2006. This is above the standard of 0.0%.

Safety — There were 1.51 preventable accidents per 100,000 revenue miles in FY 2007. This is 0.01 above the standard of 1.50 preventable accidents per 100,000 revenue miles.

Customer Service — There were 3.28 complaints per 100,000 passengers in FY 2007. This is 6.72 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.29 commendations per 100,000 passengers. There is no standard for this category.

On Time Performance — Fixed-route buses were 87.39% on-time in FY 2007. This is 2.61% below the minimum on-time performance standard of 90.0%.

Cost Effectiveness — Cost per passenger was $2.70 in FY 2007. This is $0.17 below the standard of $2.87.

In addition, there were 1.95 passengers per revenue mile in FY 2007. This is 0.45 above the standard of 1.50 passengers per revenue mile.

In keeping with the commitment of reporting system performance to the community, the FY 2006 Annual Report Card is listed below.

Productivity — Fixed route ridership (7,048,057) increased 16.05% (974,759) compared to FY 2005. This is above the standard of 0.0%.

Safety — There were 1.25 preventable accidents per 100,000 revenue miles in FY 2006. This is 0.25 below the standard of 1.50 preventable accidents per 100,000 revenue miles.

Customer Service — There were 2.99 complaints per 100,000 passengers in FY 2006. This is 7.01 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.17 commendations per 100,000 passengers. There is no standard for this category.

On Time Performance — Fixed-route buses were 90.75% on-time in FY 2006. This is 0.75% above the minimum on-time performance standard of 90.0%.

Cost Effectiveness — Cost per passenger was $2.78 in FY 2006. This is $0.09 below the standard of $2.87.

In addition, there were 1.80 passengers per revenue mile in FY 2006. This is 0.30 above the standard of 1.50 passengers per revenue mile.