The Rapid Report Card
2012 - First Quarter Report Card
Productivity - Fixed route ridership in this quarter (3,077,937) increased 11.6% (320,884) compared to the same quarter of FY 2011. This is above the standard of 5.0%.
Safety - There were 0.64 preventable accidents per 100,000 revenue miles in this quarter. This is 0.56 below the standard of 1.20 preventable accidents per 100,000 revenue miles.
Customer Service - There were 3.12 complaints per 100,000 passengers in this quarter. This is below the standard of 3.50. In addition, there were 0.06 commendations per 100,000 passengers. There is no standard for this category.
On-Time Performance - Routes operated on time 89.9% of the time in this quarter. This is 0.1% below the minimum on-time performance standard of 90.0%.
Cost Effectiveness - Cost per passenger was $2.26 in this quarter. This is $0.46 below the standard of $2.72. In addition, there were 2.80 passengers per revenue mile in this quarter. This is 0.80 above the standard of 2.00 passengers per revenue mile.
| 1st Quarter Oct-Dec 2012 |
1st Quarter Oct-Dec 2011 |
Change | Stdrd | Diff | |||
|---|---|---|---|---|---|---|---|
|
Productivity Total passengers carried on The Rapid fixed-route service. |
3,077,937 | 2,757,053 | 320,884 | ≥ | 5.0% | 11.6% |  |
|
Safety Total number of preventable accidents per 100,000 miles. "Preventable" is defined as any accident involving a vehicle that results in property damage and/or personal injury in which the employee failed to exercise every reasonable precaution to prevent the accident. |
0.64 | 1.81 | -1.17 | ≤ | 1.20 | -0.56 | |
|
Customer Service Registered complaints logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system. |
3.12 | 4.03 | -0.91 | ≤ | 3.50% | -0.38 | |
|
Commendations per 100,000 Passengers Registered commendations logged by customer service via phone, mail, walk-in or by email regarding the fixed-route system. |
0.06 | 0.11 | -0.04 | none | n/a | ||
|
On Time Performance This category is based on randomly sampled time points on randomly sampled runs. "On-time" is defined as departing from zero minutes before to five minutes after scheduled departure time. On-time sampling information is derived in conjunction with the Federal Transit Administration National Transit Database sampling procedures |
89.9% | 89.7% | 0.14% | ≥ | 90.0% | -0.13% |  |
|
Cost Effectiveness Total fixed-route operating expenses divided by total passengers carried. Capital expenses are 100% Federally and State funded and therefore are not included in operating expense calculations. |
$2.26 | $2.55 | -$0.30 | ≤ | $2.72 | -$0.46 | |
|
The number of passengers carried per revenue mile. "Revenue mileage" does not include miles traveled to/from the beginning/end of a route. |
2.80 | 2.50 | 0.30 | ≥ | 2.00 | 0.80 | |
Previous Reports
2011 - Annual Report Card
In keeping with the commitment of reporting system performance to the community, attached is the FY 2011 Annual Report Card.
Productivity – Fixed route ridership (10,313624) increased 10.81% (1,006,513) compared to FY 2010. This is 8.31% above the standard of 2.5%.
Safety – There were 0.92 preventable accidents per 100,000 revenue miles in FY 2011. This is 0.38 below the standard of 1.30 preventable accidents per 100,000 revenue miles.
Customer Service – There were 3.98 complaints per 100,000 passengers in FY 2011. This is 0.39 above the standard of 3.50 complaints per 100,000 passengers. In addition, there were 0.14 commendations per 100,000 passengers. There is no standard for this category.
On-Time Performance – Fixed-route buses were 90.10% on time in FY 2011. This is 0.10% above the minimum on-time performance standard of 90.00%.
Cost Effectiveness – Cost per passenger was $2.54 in FY 2011. This is $0.43 below the standard of $2.97.
In addition, there were 2.32 passengers per revenue mile in FY 2011. This is 0.32 above the standard of 2.00 passengers per revenue mile.
| 2011 Annual | 2010 Annual | Change | Stdrd | Diff | |||
|---|---|---|---|---|---|---|---|
|
Productivity |
10,313,624 | 9,307,111 | 1,006,513 | ≥ | 2.50% | 10.81% | |
|
Safety |
0.92 | 0.81 | 0.11 | ≤ | 1.30 | -0.38 | |
|
Customer Service |
3.89 | 2.35 | -1.54 | ≤ | 3.50% | 0.39 | |
|
Commendations per 100,000 Passengers |
0.14 | 0.11 | 0.03 | none | n/a | ||
|
On Time Performance |
90.10% | 90.65% | -0.55% | ≥ | 90.00% | 0.10% | |
|
Cost Effectiveness |
$2.54 | $2.61 | $-0.07 | ≤ | $2.97 | -$0.43 | |
| Passengers per Revenue Mile | 2.32 | 2.10 | 0.21 | ≥ | 2.00 | 0.32 | |
2010 - Annual Report Card
In keeping with the commitment of reporting system performance to the community, attached is the FY 2010 Annual Report Card.
Productivity – Fixed route ridership (9,307,111) increased 4.98% (441,424) compared to FY 2009. This is 2.48% above the standard of 2.5%.
Safety – There were 0.81 preventable accidents per 100,000 revenue miles in FY 2010. This is 0.59 below the standard of 1.40 preventable accidents per 100,000 revenue miles.
Customer Service – There were 2.35 complaints per 100,000 passengers in FY 2010. This is 1.65 below the standard of 4.00 complaints per 100,000 passengers. In addition, there were 0.11 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance – Fixed-route buses were 90.65% on-time in FY 2010. This is 0.65% above the minimum on-time performance standard of 90.00%.
Cost Effectiveness – Cost per passenger was $2.61 in FY 2010. This is $0.43 below the standard of $3.04.
In addition, there were 2.10 passengers per revenue mile in FY 2010. This is 0.35 above the standard of 1.75 passengers per revenue mile.
| 2010 Annual | 2009 Annual | Change | Stdrd | Diff | |||
|---|---|---|---|---|---|---|---|
|
Productivity |
9,307,111 | 8,865,687 | 441,424 | ≥ | 2.50% | 4.98% | |
|
Safety |
0.81 | 1.13 | -0.32 | ≤ | 1.40 | -0.59 | |
|
Customer Service |
2.35 | 3.71 | -1.35 | ≤ | 4.00% | -1.65 | |
|
Commendations per 100,000 Passengers |
0.11 | 0.28 | -0.17 | none | n/a | |
|
|
On Time Performance |
90.65% | 90.07% | 0.57% | ≥ | 90.00% | 0.65% | |
|
Cost Effectiveness |
$2.61 | $2.77 | $-0.17 | ≤ | $3.04 | -$0.43 | |
| Passengers per Revenue Mile | 2.10 | 1.93 | 0.17 | ≥ | 1.75 | 0.35 | |
2008 - Annual Report Card
Productivity - Fixed route ridership (8,672,351) increased 11.85% (919,093) compared to FY 2007. This is above the standard of 5.0%.
Safety - There were 1.71 preventable accidents per 100,000 revenue miles in FY 2008. This is 0.21 below the standard of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service - There were 3.26 complaints per 100,000 passengers in FY 2008. This is 1.74 below the standard of 5 complaints per 100,000 passengers. In addition, there were 0.15 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance - Fixed-route buses were 87.7% on-time in FY 2008. This is 2.3% below the minimum on-time performance standard of 90.0%.
Cost Effectiveness - Cost per passenger was $2.75 in FY 2008. This is $0.04 below the standard of $2.79.
In addition, there were 2.03 passengers per revenue mile in FY 2008. This is 0.28 above the standard of 1.75 passengers per revenue mile.
| 2008 Annual | 2007 Annual | Change | Stdrd | Diff | |||
|---|---|---|---|---|---|---|---|
|
Productivity |
8,672,351 | 7,753,258 | 919,093 | ≥ | 5.00% | 11.85% | |
|
Safety |
1.71 | 1.51 | 0.20 | ≤ | 1.50 | -0.21 | |
|
Customer Service |
3.26 | 3.28 | 0.00 | ≤ | 5.00% | -1.74% | |
|
Commendations per 100,000 Passengers |
0.15 | 0.16 | 0.00 | none | n/a | |
|
|
On Time Performance |
87.7% | 87.4% | 0.3% | ≥ | 90.0% | -2.30% | |
|
Cost Effectiveness |
$2.75 | $2.70 | $0.05 | ≤ | $2.79 | -$0.04 | |
| Passengers per Revenue Mile | 2.03 | 1.95 | 0.08 | ≥ | 1.75 | 0.28 | |
Productivity — Fixed route ridership (7,753,258) increased 9.97% (702,793) compared to FY 2006. This is above the standard of 0.0%.
Safety — There were 1.51 preventable accidents per 100,000 revenue miles in FY 2007. This is 0.01 above the standard of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service — There were 3.28 complaints per 100,000 passengers in FY 2007. This is 6.72 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.29 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance — Fixed-route buses were 87.39% on-time in FY 2007. This is 2.61% below the minimum on-time performance standard of 90.0%.
Cost Effectiveness — Cost per passenger was $2.70 in FY 2007. This is $0.17 below the standard of $2.87.
In addition, there were 1.95 passengers per revenue mile in FY 2007. This is 0.45 above the standard of 1.50 passengers per revenue mile.
| Annual 2007 |
Annual 2006 |
Change | Stdrd | Diff | |||
|---|---|---|---|---|---|---|---|
|
Productivity |
7,753,258 | 7,050,465 | 702,793 | ≥ | 0.0% | 9.97% | |
|
Safety |
1.51 | 1.25 | .26 | ≤ | 1.50 | -.01 | |
|
Customer Service |
3.28 | 2.99 | .29 | ≤ | 10.00 | -6.72 | |
| Commendations per 100,000 Passengers | .16 | .17 | -.01 | none | n/a | |
|
|
On Time Performance |
87.39% | 90.75% | -3.36% | ≥ | 90.0% | -2.61% | |
|
Cost Effectiveness |
$2.70 | $2.78 | -$.07 | ≤ | $2.87 | -$.17 | |
| Passengers per Revenue Mile | 1.95 | 1.80 | 0.15 | ≥ | 1.50 | 0.45 | |
In keeping with the commitment of reporting system performance to the community, the FY 2006 Annual Report Card is listed below.
Productivity — Fixed route ridership (7,048,057) increased 16.05% (974,759) compared to FY 2005. This is above the standard of 0.0%.
Safety — There were 1.25 preventable accidents per 100,000 revenue miles in FY 2006. This is 0.25 below the standard of 1.50 preventable accidents per 100,000 revenue miles.
Customer Service — There were 2.99 complaints per 100,000 passengers in FY 2006. This is 7.01 below the standard of 10 complaints per 100,000 passengers. In addition there were 0.17 commendations per 100,000 passengers. There is no standard for this category.
On Time Performance — Fixed-route buses were 90.75% on-time in FY 2006. This is 0.75% above the minimum on-time performance standard of 90.0%.
Cost Effectiveness — Cost per passenger was $2.78 in FY 2006. This is $0.09 below the standard of $2.87.
In addition, there were 1.80 passengers per revenue mile in FY 2006. This is 0.30 above the standard of 1.50 passengers per revenue mile.
| 2006 | 2005 | Change | Stdrd | Diff | |||
|---|---|---|---|---|---|---|---|
|
Productivity |
7,048,057 | 6,073,298 | 974,759 | ≥ | 0.0% | 16.05% | |
|
Safety Accidents per 100,000 Revenue Miles |
1.25 | 1.83 | -.58 | ≤ | 1.50 | -0.25 | |
|
Customer Service Complaints per 100,000 Passengers |
2.99 | 6.28 | -3.28 | ≤ | 10.00 | -7.07 | |
| Commendations per 100,000 Passengers | 0.17 | .94 | -0.77 | none | n/a | ||
|
On Time Performance Percentage of On-Time Buses |
90.75% | 85.14% | 5.61% | ≥ | 90.0% | .75% | |
|
Cost Effectiveness Cost per Passenger (fixed route only) |
$2.78 | $3.01 | -$0.23 | ≤ | $2.87 | -$0.09 | |
| Passengers per Revenue Mile | 1.80 | 1.68 | 0.12 | ≥ | 1.50 | 0.30 | |